Sales Support Operations Specialist

SoftwareOne; Ciudad de México; Hybrid; MXN 360,000 - 720,000; Full time

Job summary

SoftwareOne in Mexico City is seeking a Sales Support Operations Specialist to join our Global Digital Supply Chain team. In this hybrid role, you will own the end-to-end operational customer journey, handling requests from intake through resolution and serving as a primary contact for assigned accounts.

You will collaborate with Account Managers, Procurement, and Service Delivery Managers, monitor key data, prioritise activities, and ensure timely follow-up to deliver superior service to NORAM

Responsibilities

• Manage customer requests end-to-end, from initial intake through follow-up and resolution.
• Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
• Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
• Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
• Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.

Job description

Sales Support Operations Specialist

SoftwareOne

Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)

• Do you enjoy managing customer requests from start to finish and taking ownership of the entire operational journey?
• Are you comfortable working directly with customers and multiple stakeholders while balancing priorities in a fast-paced, global environment?

If so, this opportunity may be for you.

This role is part of our Global Digital Supply Chain team, supporting customers across NORAMthrough a personalized service model. You will own the end-to-end operational customer journey, managing requests from initial intake through resolution and acting as a key point of contact for assigned customers.You will work closely with customers, Account Managers, Procurement, Service Delivery Managers, and other internal stakeholders to coordinate requests, provide timely follow-up, and build a strong understanding of the accounts you support.

What you will do:

• Manage customer requests end-to-end, from initial intake through follow-up and resolution.
• Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
• Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
• Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
• Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.