Deliver Center Team Lead - DSC

SoftwareOne

Ciudad de México

Híbrido

MXN 1.115.034 - 1.672.551

Jornada completa

14 días+

Generador de candidaturas

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Programas de reconocimiento para empleados

Oportunidades de capacitación y desarrollo

Equilibrio entre trabajo y vida personal

Programa de bonificación por referencias

Descripción de la vacante

Una reconocida empresa de soluciones de software busca un Delivery Center Team Lead para coordinar un equipo en la Ciudad de México. Este rol es esencial para apoyar y guiar a los miembros del equipo y asegurar el cumplimiento de los objetivos. Se busca un profesional con experiencia en gestión de equipos, capaces de comunicarse eficazmente en inglés y con un enfoque en la atención al cliente.

Formación

Experiencia previa en gestión de equipos es crucial.
Inglés avanzado requerido.
Experiencia en contacto directo con clientes.

Responsabilidades

Responsable de coordinar un grupo de personas dentro de la organización.
Asegurar el cumplimiento de indicadores operativos y SLA.
Manejo del rendimiento del equipo: revisión de desempeño, retroalimentación.

Conocimientos

Liderazgo

Solución de problemas

Atención a los detalles

Adaptabilidad

Educación

Título universitario en Economía o Administración

Descripción del empleo

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1 week ago Be among the first 25 applicants

Join to apply for the Deliver Center Team Lead - DSC role at SoftwareOne

We are thrilled to announce an opportunity to join our team as:

Digital Supply Chain Global

SoftwareOne

The Delivery Center Team Lead is a key role responsible for coordinating a group of individuals within an organization. They provide guidance, support, and mentorship to senior team members, ensuring goals are met and encouraging a productive work environment. Team Leads play a crucial role in driving team performance and supplying to the organization's success. Responsible for the CSP (quoting, Customer pre-check, onboarding, activation, after-sales and support on the tenant allocation and critical issues) for European-based accounts.

Key activities:

Ensuring operational indicators and SLA compliance.
Team management: performance review, feedback, mentor, talent identification, strengths, etc.

We are thrilled to announce an opportunity to join our team as:

Deliver Center Team Lead

Digital Supply Chain Global

SoftwareOne

Scope: Full-time / Hybrid Model | Software & Cloud Marketplace Delivery | Location: Mexico City

Key activities:

Ensuring operational indicators and SLA compliance.
Identify process deviations.
Handle case inventories.
Team management: performance review, feedback, mentor, talent identification, strengths, etc.

Job Requirements

Bachelor's degree completed in Economics and Administration preferred.
Crucial previous experience orchestrating work teams.
Advanced English is required.
Experience having direct contact with customers - Service, metrics, volume, processes, deliverables.
Understanding of the end-to-end process, customer management (the whole client life cycle), to gain the confidence of the team and the stakeholders management.

Nice to Have Background:

Experience in the IT Sector or Pharma Sector.
Knowledge of Microsoft Licensing.

Soft Skills:

Leadership.
Strong problem-solving skills, attention to details, research and resolution skills.
Adaptability.
Dedication and Commitment.
Must be reliable, possess a strong work ethic, and have a professional demeanor.

Why should you join our team?

Creative culture with lived what we value for an appreciative and encouraging work environment.
Employee recognition programs.
A variety of training and development opportunities.
Work-life balance.
Referral bonus program.
Multicultural interaction.
Contribution to society through employee initiatives.
Corporate events.
The newest technologies for our clients and colleagues.
And much more!

Are you interested?

Apply now, and we will get in touch very soon!

Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Company description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering outstanding Customer Satisfaction and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Seniority level