Junior Logistics Customer Service — Global Ops & Billing

CEVA Logistics; Apodaca; On-site; MXN 134,000 - 201,000; Full time

Job summary

CEVA Logistics in México is seeking a motivated Customer Service Junior to support warehouse operations, billing and logistics activities with a strong customer service mindset. You will respond to inquiries, coordinate with Operations and Warehouse teams, monitor billing processes, and track ocean shipments.

The role requires 1-2 years of related experience, Spanish fluent and conversational English, and availability Monday to Friday 9:00 a.m. to 6:00 p.m.

Qualifications

• 1–2 years of experience in Customer Service, Logistics, Warehouse Operations, or related areas.
• Knowledge of billing processes and service invoicing.
• Understanding of warehouse operations including pallet management, inventory control, and inbound/outbound processes (IB/OB).
• Basic knowledge of IMMEX programs and/or import processes is desirable.
• Experience or familiarity with ocean shipment tracking is a plus.
• Conversational English required (interaction with teams in the U.S. and Asia).
• Availability to work Monday through Friday from 9:00 a.m. to 6:00 p.m.

Responsibilities

• Respond to and follow up on customer inquiries, requests, and service requirements.
• Provide quick and effective solutions to operational issues and customer needs.
• Support and monitor billing processes, validating information related to services provided.
• Review and manage warehouse operational information, including pallet control, inventory management (IB/OB), inbound and outbound shipments.
• Coordinate with Operations, Warehouse, Transportation, and other internal departments to provide timely responses to customer requests.
• Track shipments and logistics movements, primarily related to ocean freight transportation.
• Maintain accurate and up-to-date operational records and documentation.
• Identify operational issues and escalate them to the appropriate teams until resolution.
• Maintain clear, professional, and proactive communication with both internal and external customers.

Skills

Customer Service

Logistics

Warehouse Operations

Conversational English

Billing processes

Job description

CEVA Logistics in México is seeking a motivated Customer Service Junior to support warehouse operations, billing and logistics activities with a strong customer service mindset. You will respond to inquiries, coordinate with Operations and Warehouse teams, monitor billing processes, and track ocean shipments.

The role requires 1-2 years of related experience, Spanish fluent and conversational English, and availability Monday to Friday 9:00 a.m. to 6:00 p.m.