Junior Customer Experience Specialist — Growth & Training

Maersk; Ciudad de México; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Maersk is seeking a Customer Experience Associate in Mexico City for recent graduates. The role emphasizes clear communication, teamwork, ownership, and a willingness to learn. No prior professional experience is required, only potential and motivation to grow within a collaborative, customer-focused environment.

You will support customers across channels, work with internal teams to resolve cases, and participate in training and development activities as part of a diverse, inclusive culture.

Qualifications

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• No professional experience required; internships, projects, volunteering, or student activities valued.
• Basic familiarity with Microsoft Office tools; openness to learning Maersk systems and digital tools.
• Basic problem-solving, organization, attention to detail, and ability to follow processes.

Responsibilities

• Support customers with requests and questions through available channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and escalate when needed.
• Participate in training, coaching, and team meetings to develop skills.
• Share ideas to improve customer or team experience.
• Contribute to an inclusive, supportive team culture.

Skills

MS Office

Customer service

Teamwork

Communication

Problem solving

English B2+

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Maersk is seeking a Customer Experience Associate in Mexico City for recent graduates. The role emphasizes clear communication, teamwork, ownership, and a willingness to learn. No prior professional experience is required, only potential and motivation to grow within a collaborative, customer-focused environment.

You will support customers across channels, work with internal teams to resolve cases, and participate in training and development activities as part of a diverse, inclusive culture.