Customer Experience Associate (Recent Graduates)

Maersk; Ciudad López Mateos; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

Maersk is seeking a Customer Experience Associate in Mexico City for recent graduates who want to start and grow their careers in a customer‑focused, collaborative environment. You will support customers across channels, communicate clearly with teams, follow processes, and take ownership while learning Maersk systems and developing soft skills through training and coaching.

This position offers a path to build a career within Maersk’s global logistics network, with a diverse, inclusive culture

Formación

• Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• No professional experience required; internships, university projects, volunteering, student groups, customer-facing activities, or extracurricular involvement are valued.
• Basic proficiency with Microsoft Office tools; willingness to learn Maersk systems and digital tools.
• Basic problem-solving, organization, attention to detail, and ability to follow processes; comfortable learning new concepts.

Responsabilidades

• Support customers with requests and questions through the available communication channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and help deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and elevate when support is needed.
• Participate actively in training, coaching, team meetings, and development activities.
• Share ideas and feedback that can improve the customer or team experience.
• Contribute to an inclusive, supportive, and collaborative team culture.

Conocimientos

Teamwork

Communication

Customer focus

Learning mindset

Educación

Bachelor's degree in Business/International Trade/Logistics/Communications

Herramientas

Microsoft Office

Descripción del empleo

Here’s the Deal The CX Associate is an entry-level opportunity for a recent graduates who want to start and grow their careers at Maersk. The role focuses on creating a positive customer experience through clear communication, teamwork, ownership, and a willingness to learn. Previous professional experience is not required. We are looking for potential, motivation, and behaviors that help people succeed in a collaborative, customer-focused environment.

Key Responsibilities

• Support customers with requests and questions through the available communication channels.
• Communicate clearly, respectfully, and proactively with customers and internal teams.
• Coordinate with colleagues to follow up on cases and help deliver timely resolutions.
• Maintain accurate information and follow agreed processes and service standards.
• Take ownership of assigned activities and elevate when support is needed.
• Participate actively in training, coaching, team meetings, and development activities.
• Share ideas and feedback that can improve the customer or team experience.
• Contribute to an inclusive, supportive, and collaborative team culture.

Qualifications

• Academic Background: Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
• Experience: No professional experience required. Internships, university projects, volunteering, student groups, customer‑facing activities, or extracurricular involvement are valued.
• Software: Basic familiarity with Microsoft Office tools. Openness to learning Maersk systems and digital tools.
• Technical Skills: Basic problem-solving, organization, attention to detail, and ability to follow processes. Comfortable learning new concepts and working with information.
• English Level: B2+ Working English appropriate for customer and team communication.

Competencies

• Team player who supports others and contributes to shared goals.
• Strong social skills, active listening, and clear communication.
• Customer-focused, empathetic, and respectful.
• Curious, eager to learn, and receptive to coaching and feedback.
• Motivated to grow and build a career within Maersk.
• Accountable and willing to take ownership.
• Adaptable, resilient, and positive when priorities change.
• Inclusive and comfortable collaborating with diverse colleagues.

Eligibility

Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.

What we offer

At Maersk, we offer exciting global career opportunities that enhance your skills through our award‑winning, diversity‑focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values‑driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high‑performing teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

For more information click here. All the way.