Junior Customer Care Specialist - Order-to-Delivery

Kerry; San Juan del Río; On-site; MXN 167,000 - 279,000; Full time

Job summary

Kerry Group in Mexico is seeking a Customer Care Jr to support day-to-day order-to-delivery activities, ensuring accurate order management and timely communication with internal teams. You will collaborate with Supply Chain, Planning, Logistics, and Sales to meet customer requirements and resolve issues, while maintaining high service levels.

The role calls for 0–2 years in Customer Service or related areas, plus knowledge of order management processes and SAP or similar ERP.

Qualifications

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field.
• 0–2 years of experience in Customer Service, Customer Care, Order Management, Sales Support, Supply Chain, or related areas.
• Knowledge or experience with order management processes.
• Understanding of Order-to-Cash (O2C) processes is preferred.
• Experience with SAP or another ERP system is preferred.
• Good Microsoft Excel skills. English proficiency suitable for communication with customers and internal stakeholders.
• Experience within manufacturing, food, beverage, ingredients, pharmaceutical, or similar industries is preferred.

Responsibilities

• Manage customer orders from entry through delivery, ensuring accuracy and timely processing.
• Monitor order status and provide updates regarding availability, delivery dates, and potential delays.
• Coordinate with Supply Chain, Planning, Logistics, Sales, and other internal teams to address order-related requirements.
• Support the resolution of backorders, delivery issues, order changes, and customer requests.
• Maintain accurate customer and order information within SAP or related systems.
• Follow up on customer inquiries and ensure timely resolution.
• Identify potential supply or delivery risks and escape issues when required.
• Support Customer Care KPIs and service-level performance.
• Maintain proper documentation and records related to customer orders and service activities.
• Support continuous improvement initiatives within Customer Care and order management processes.

Skills

Customer service

Order management

English communication

O2C processes

Excel

Education

Bachelor’s degree in Business Administration

Tools

SAP ERP

Excel

Job description

Kerry Group in Mexico is seeking a Customer Care Jr to support day-to-day order-to-delivery activities, ensuring accurate order management and timely communication with internal teams. You will collaborate with Supply Chain, Planning, Logistics, and Sales to meet customer requirements and resolve issues, while maintaining high service levels.

The role calls for 0–2 years in Customer Service or related areas, plus knowledge of order management processes and SAP or similar ERP.