Customer Care Representative Jr

Kerry; San Juan del Río; On-site; MXN 167,000 - 279,000; Full time

Job summary

Kerry Group in Mexico is seeking a Customer Care Jr to support day-to-day order-to-delivery activities, ensuring accurate order management and timely communication with internal teams. You will collaborate with Supply Chain, Planning, Logistics, and Sales to meet customer requirements and resolve issues, while maintaining high service levels.

The role calls for 0–2 years in Customer Service or related areas, plus knowledge of order management processes and SAP or similar ERP.

Qualifications

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field.
• 0–2 years of experience in Customer Service, Customer Care, Order Management, Sales Support, Supply Chain, or related areas.
• Knowledge or experience with order management processes.
• Understanding of Order-to-Cash (O2C) processes is preferred.
• Experience with SAP or another ERP system is preferred.
• Good Microsoft Excel skills. English proficiency suitable for communication with customers and internal stakeholders.
• Experience within manufacturing, food, beverage, ingredients, pharmaceutical, or similar industries is preferred.

Responsibilities

• Manage customer orders from entry through delivery, ensuring accuracy and timely processing.
• Monitor order status and provide updates regarding availability, delivery dates, and potential delays.
• Coordinate with Supply Chain, Planning, Logistics, Sales, and other internal teams to address order-related requirements.
• Support the resolution of backorders, delivery issues, order changes, and customer requests.
• Maintain accurate customer and order information within SAP or related systems.
• Follow up on customer inquiries and ensure timely resolution.
• Identify potential supply or delivery risks and escape issues when required.
• Support Customer Care KPIs and service-level performance.
• Maintain proper documentation and records related to customer orders and service activities.
• Support continuous improvement initiatives within Customer Care and order management processes.

Skills

Customer service

Order management

English communication

O2C processes

Excel

Education

Bachelor’s degree in Business Administration

Tools

SAP ERP

Excel

Job description

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Customer Care Jr. supports day-to-day customer service activities throughout the order-to-delivery process, ensuring accurate order management, timely communication, and effective coordination with internal teams. The role works closely with Supply Chain, Planning, Logistics, Sales, and other functions to support customer requirements, resolve order-related issues, and maintain a high level of service.

Key responsibilities

• Manage customer orders from entry through delivery, ensuring accuracy and timely processing.
• Monitor order status and provide updates regarding availability, delivery dates, and potential delays.
• Coordinate with Supply Chain, Planning, Logistics, Sales, and other internal teams to address order-related requirements.
• Support the resolution of backorders, delivery issues, order changes, and customer requests.Maintain accurate customer and order information within SAP or related systems.
• Follow up on customer inquiries and ensure timely resolution.
• Identify potential supply or delivery risks and escape issues when required.
• Support Customer Care KPIs and service-level performance.Maintain proper documentation and records related to customer orders and service activities.
• Support continuous improvement initiatives within Customer Care and order management processes.

Qualifications and skills

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or a related field.
• 0–2 years of experience in Customer Service, Customer Care, Order Management, Sales Support, Supply Chain, or related areas.
• Knowledge or experience with order management processes.
• Understanding of Order-to-Cash (O2C) processes is preferred.
• Experience withSAP or another ERP system is preferred.
• Good Microsoft Excel skills. English proficiency suitable for communication with customers and internal stakeholders.
• Experience within manufacturing, food, beverage, ingredients, pharmaceutical, or similar industries is preferred.