Audit-Ready Data & Documentation Specialist — Customer Care

Kerry; Santiago de Querétaro; On-site; MXN 223,000 - 391,000; Full time

Job summary

Kerry Group in Mexico is seeking a Customer Care Associate – Document & Data Management to independently manage customer, credit, pricing, dispute, regulatory, and master data documentation to support accurate, compliant, and efficient business operations.

You will collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve data issues, drive data readiness for decisions, and contribute to continuous improvement and automation

Qualifications

• Advanced English, strong communication, critical thinking, problem solving, and ownership are required.
• Nice to have SAP, B2B customer experience, manufacturing/supply chain exposure, and previous customer-facing experience.

Responsibilities

• Independently create, maintain, validate, and update customer, credit, pricing, dispute, regulatory, and master data records within ERP, CRM, and supporting systems.
• Ensure all documentation, approvals, and supporting records are complete, accurate, and audit-ready to support credit and dispute processes.
• Analyze data discrepancies, identify root causes, and implement corrective actions to prevent recurring issues.
• Support credit and dispute data readiness activities by validating data and documentation required for downstream decision-making.
• Act as a point of escalation for Entry Associates on standard documentation and data validation topics.
• Collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve documentation and data-related issues.
• Participate in continuous improvement, digitalization, automation, and process optimization initiatives.
• Support knowledge sharing, workload balancing, and team performance through collaboration and peer support.
• Maintain operational reports, documentation, and records in accordance with established policies and service level expectations.

Skills

Advanced English

Strong Communication

Critical Thinking

Problem Solving

Customer Centricity

Ownership

Tools

SAP

Job description

Kerry Group in Mexico is seeking a Customer Care Associate – Document & Data Management to independently manage customer, credit, pricing, dispute, regulatory, and master data documentation to support accurate, compliant, and efficient business operations.

You will collaborate with Regulatory, Collections, Dispute Management, Sales, Finance, Supply Chain, and Master Data teams to resolve data issues, drive data readiness for decisions, and contribute to continuous improvement and automation