Gerente de Recepción de Hotel Boutique en Cuernavaca

Placements24; Cuernavaca; On-site; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Health coverage

Paid time off

Job summary

Placements24 is seeking a personable Gerente de Recepción for a boutique hotel in Cuernavaca. You will lead the front desk team, ensure a warm welcome, and oversee smooth check-in/check-out processes in a charming setting.

The role requires strong hospitality experience, excellent communication, and the ability to motivate staff while maintaining high service standards. Fluency in Spanish is essential; basic English is beneficial.

Qualifications

• Minimum 3 years in front desk operations or hotel reception, with at least 1 year in a supervisory role.
• Experience in the boutique hotel sector is highly preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel reservation systems (PMS).

Responsibilities

• Supervise and manage daily front desk operations.
• Ensure guests receive a warm welcome and efficient check-in/check-out.
• Train, schedule, and manage front desk staff.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain high standards of service and guest satisfaction.
• Manage room inventory and reservations.
• Oversee telephone and email communications.
• Implement and maintain hotel policies and procedures.
• Assist with billing and accounting tasks as needed.
• Coordinate with other hotel departments to ensure smooth operations.

Education

High school diploma

Tools

PMS

Job description

About the Role

Our client, a charming boutique hotel in the heart of Cuernavaca, Morelos , is seeking an engaging and service-oriented Gerente de Recepción . This role is critical in setting the tone for guest experiences, ensuring a warm welcome and efficient service at all times. The ideal candidate will have a passion for hospitality, excellent organizational skills, and the ability to lead a front desk team with enthusiasm and professionalism. Join a dedicated team committed to providing personalized service in a beautiful setting.

Key Responsibilities

• Supervise and manage daily operations of the hotel's front desk.
• Ensure all guests receive a warm welcome and efficient check-in/check-out process.
• Train, schedule, and manage front desk staff.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Maintain high standards of service and guest satisfaction.
• Manage room inventory and reservations.
• Oversee telephone and email communications.
• Implement and maintain hotel policies and procedures.
• Assist with billing and accounting tasks as needed.
• Coordinate with other hotel departments to ensure smooth operations.

Requirements

• Minimum of 3 years of experience in front desk operations or hotel reception, with at least 1 year in a supervisory role.
• Experience in the boutique hotel sector is highly preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel reservation systems (PMS).
• Strong organizational and multitasking abilities.
• Ability to lead and motivate a team.
• Knowledge of local attractions and services in Cuernavaca .
• High school diploma required; further education in hospitality is a plus.
• Fluency in Spanish; basic English proficiency is beneficial.
• Professional appearance and demeanor.

Benefits

• competitive salary
• potential for performance-based bonuses
• health coverage
• paid time off

Our client offers a competitive salary, potential for performance-based bonuses, and benefits including health coverage and paid time off.

This role provides an excellent opportunity to work in a personalized environment and grow within a respected boutique hotel in Cuernavaca, Morelos . Enjoy working in a beautiful city known for its pleasant climate and rich culture.