Java Support Engineer - PEGA Specialist & Incident Response

HCLTech; Región Centro; Presencial; MXN 279.000 - 502.000; Jornada completa

Descripción de la vacante

HCLTech Mexico is seeking a Java Support Engineer to design, develop, and deliver high-quality software solutions. This role demands PEGA BPM expertise and hands-on PEGA PRPC experience across case management, data, UI, and performance tuning.

The position is onsite with a rotating night shift (two days off, six night shifts per year). Candidates should have 3+ years IT experience and strong troubleshooting skills, plus SNOW and incident management familiarity.

Formación

• 3+ years of IT experience.
• 3+ years’ experience in software development with PEGA BPM.
• Knowledge of PEGA 7 components: Case Management, Data Management, UI.
• PEGA best practices, integration rules and guardrails.
• Hands-on screen layout in Harness, Sections, Flow Actions, Data Transforms, Declarative and Decision Rules.
• Experience with List-View and Report Definitions in PEGA PRPC.
• Troubleshooting and performance tuning of PRPC apps using Clipboard, Tracer, PLA.
• Prefer SNOW, monitoring, incident and escalation management.

Responsabilidades

• Install, customize, and integrate software packages.
• Facilitate root cause analysis of system issues.
• Review code with team members and perform unit testing.
• Create system documentation and playbooks; participate in reviews.
• Propose improvements to system performance and availability.
• Support major incidents and work on vulnerabilities.
• Shift rotation Mon-Sun with two days off; night shifts six days per year.

Conocimientos

PEGA BPM

PEGA PRPC

PEGA components

Troubleshooting

Monitoring

SNOW

Incident management

Escalation management

Java

Performance tuning

Herramientas

PEGA PRPC

Descripción del empleo

HCLTech Mexico is seeking a Java Support Engineer to design, develop, and deliver high-quality software solutions. This role demands PEGA BPM expertise and hands-on PEGA PRPC experience across case management, data, UI, and performance tuning.

The position is onsite with a rotating night shift (two days off, six night shifts per year). Candidates should have 3+ years IT experience and strong troubleshooting skills, plus SNOW and incident management familiarity.