Senior Java Application Support Engineer

Brillio; Región Centro; Presencial; MXN 420.000 - 650.000; Jornada completa

Descripción de la vacante

Brillio is seeking an experienced Java Application Support professional in Mexico for Level 2/3 support of mission-critical Java applications. You will monitor health, performance, and availability across production and non-production environments, investigate incidents, and perform root-cause analysis with preventive actions.

The role requires strong Java/J2EE, Spring, Oracle, JSP/JSTL, and AWS cloud skills, plus experience with ITSM tools and CI/CD processes.

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience in Java Application Support or similar roles.
• Experience with ITSM tools such as ServiceNow, Jira, or Remedy.
• Knowledge of CI/CD tools and deployment processes.
• Familiarity with Unix/Linux environments.
• Experience working in Agile environments.

Responsabilidades

• Provide Level 2 and Level 3 application support for mission-critical Java applications.
• Monitor application health, performance, and availability across environments.
• Investigate, troubleshoot, and resolve incidents within SLAs.
• Perform RCA and implement preventive measures.
• Support deployments, releases, and upgrades.
• Analyze logs and system behavior to identify issues.
• Collaborate with development, infrastructure, database, and business teams to resolve problems.
• Execute SQL queries and troubleshoot Oracle-related issues.
• Support applications hosted in AWS environments.
• Maintain and enhance Java-based applications.
• Create and maintain technical documentation and knowledge base articles.
• Participate in on-call rotations and incident management.
• Identify automation opportunities and process improvements.

Conocimientos

Java/J2EE

Spring Framework

AWS Cloud Services

Unix/Linux

Agile

SQL/Oracle

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

Oracle Database

JSP/JSTL

ServiceNow/Jira/Remedy

Descripción del empleo

Brillio is seeking an experienced Java Application Support professional in Mexico for Level 2/3 support of mission-critical Java applications. You will monitor health, performance, and availability across production and non-production environments, investigate incidents, and perform root-cause analysis with preventive actions.

The role requires strong Java/J2EE, Spring, Oracle, JSP/JSTL, and AWS cloud skills, plus experience with ITSM tools and CI/CD processes.