L2.5 Production Support

Infosys Limited; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Infosys Limited in Mexico is seeking a Technology Lead to maintain and support critical applications for Global Financial Services clients. You will work with a team to analyze issues and ensure service continuity.

The role requires 4+ years of Unix, SQL, and scripting experience, plus Java/Python knowledge. Strong communication and problem-solving skills are essential to drive stable operations and improvements.

Formación

• Minimum 4+ years of Applications Support in Unix, SQL and Unix scripting.
• Knowledge of Java and Python.
• Strong SQL skills including PL/SQL, joins, and tuning.
• Experience with Unix commands, batch processes and log analysis.
• Experience with Autosys or similar job schedulers.
• Excellent communication and analytical skills.

Responsabilidades

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP, Migration, Holiday activities.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.

Conocimientos

Java

Python

Unix scripting

SQL

Oracle eBS

Sybase

Autosys

ITIL

Batch scheduling

OpenSystem

Descripción del empleo

Job Role

Work Location

State / Region / Province

Mexico

Country

Mexico

Skills

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

149167BR

Job Description:

Today, the corporate landscape is dynamic, and the world ahead is a full of possibilities! None of the Amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and the we navigate further together. Out journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role:

As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Required:

• Minimum 4+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge with Java/Python.
• Excellent communication and analytical skills.
• Handson exp in SQL:
  • Know how to write PL/SQL statement
  • Good understanding of joins
  • Good understanding of performance tuning of queries
  • Knowledge of commands to check DB health and query debugging
• Experience in Unix:
  • know advanced shell commands like - substitution, disk space check and cleaning, awk/sed, no-hup, script execution
  • be able to tail logs and search for specific patterns, errors, stack trace
  • know basic shell scripting to automate repeated manual tasks like running SQL for report generation, repeated user queries that can be automated, etc.
  • Know FTP, archiving and other commands needed for day-to-day batch support
• Java knowledge:
  • Should know basics of OOPs.
  • Should be able to read through and understand the java code.
  • Basic debugging, exception handling memory management and garbage collection

Preferred (Any):

• Experience in Sybase/DB2/RDBMS.
• Experience with Java/Python.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with IDE is a plus.

Role Description:

• Work actively with team members to analyze and resolve applications issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (Backlog review, User interface and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.

Personal:

• Besides the professional qualifications of the candidates, we place great importance in additional to various forms personality profile, These include:
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.