L3 production support

Infosys Limited; Región Centro; Presencial; MXN 525.118 - 787.677; Jornada completa

Descripción de la vacante

Infosys Limited is seeking a Java Production Support Analyst in Mexico, Jalisco. In this role, you will engage with key stakeholders, deliver high-quality code and support project implementation. The position requires a minimum of 3 years in IT, with expertise in Core Java, J2EE, and RDBMS.

You will work in a hybrid setting, requiring presence in the office at least 60% of the week. Candidates should possess strong analytical skills and good English communication proficiency.

Formación

• Minimum 3 years of experience in Information Technology.
• Experience in application support, maintenance, and analysis.
• Proficiency in SQL production support – scripting, joins, queries, indexing.
• Good communication skills in English.

Responsabilidades

• Interface with key stakeholders and apply technical proficiency across all stages of the Software Development Life Cycle.
• Deliver high-quality code, support testing, and other project implementation activities.
• Collaborate with team members to enhance, analyze, and resolve application issues.
• Identify defects and root causes by debugging or analyzing logs.

Conocimientos

Core Java

J2EE

RDBMS (Oracle, Sybase, DB2, SQL Server, PostgreSQL)

Unix commands

Shell scripting

Git

CI/CD pipelines

Monitoring tools (e.g., Splunk)

Descripción del empleo

Java Production Support Analyst

Infosys is seeking a Java Production Support Analyst. In this role you will interface with key stakeholders, apply technical proficiency across all stages of the Software Development Life Cycle including requirements elicitation, and deliver high‑quality code, support testing, and other project implementation, transition, and warranty activities. You will work in a learning culture that values teamwork, collaboration, excellence, and diversity.

Technical Expertise

• Experience in application support, maintenance, and analysis using Core Java, J2EE, and any RDBMS (Oracle, Sybase, DB2, SQL Server, PostgreSQL).
• Experience in application/production (L3) support, maintenance and analysis.
• Minimum 3 years of experience in Information Technology.
• Strong knowledge of Unix commands and Shell scripting.
• Experience with version control systems such as Git, CI/CD pipelines, and monitoring tools like Splunk.

Preferred Qualifications

• At least 3 years of experience in Core Java and J2EE.
• At least 3 years of experience with RDBMS (Oracle, Sybase, DB2, SQL Server, PostgreSQL).
• At least 3 years of experience in application/production (L3) support, maintenance, and analysis.
• Experience with the software development life cycle and ability to read & understand application logs.
• Experience in project life‑cycle activities on development and maintenance projects, preferably in Financial Services.
• Proficiency in SQL production support – scripting, joins, queries, indexing.
• Experience with Unix basic commands in production support.

Requirements

• Good communication skills in English.
• Strong analytical and problem‑solving skills.
• Implement bug and coding fixes.
• Collaborate with team members to enhance, analyze, and resolve application issues.
• Identify defects and root causes by debugging or analyzing logs.
• Improve application stability by spotting patterns and automating recurring alerts or processes.
• Challenge existing application setups and propose alternative solutions to improve stability.

Personal Traits

• High analytical skills.
• High degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

This position requires a hybrid work mode with a presence in the office at least 60% of the workdays.

Infosys provides equal employment opportunities to applicants and employees regardless of race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.