Italian Reservation Specialist — World-Class Services

ResortCom International; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Job summary

ResortCom International in Mexico seeks a motivated Member Services Agent to handle inbound and outbound calls, assist with reservations, payments, and vacation planning, and deliver World Class service across resort experiences. You will join a fast-paced team offering growth opportunities and exposure to promotional offers, with a focus on creating memorable vacation experiences for members.

Compensation includes a base of 23,000 Pesos per month plus 10% attendance bonus and monthly

Qualifications

• Trilingual (Italian - English – Spanish).
• High school diploma (or High School Equivalence Certificate).
• Excellent organizational, multi-tasking and prioritizing skills.
• Ability to work under pressure (High Sales Environment/Strong Customer Service).
• Proper phone label.
• Problem Solving Skills.
• Outstanding Customer Service Skills.
• Data Entry Experience.
• Able to Build Relationships.
• Customer Focus.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions.
• Provide World Class Service on all calls by using ResortCom Call Quality model.
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
• Educate members on amenities, activities, products, and services offered at each resort.
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
• Meet or exceed daily, weekly, and monthly sales goal.
• Willingness to work flexible schedules that vary according to business needs.
• Adhere to assigned shift schedule and break and lunch schedules.
• Attend and complete all required and compliance training.
• Perform other duties as assigned.

Skills

Trilingual (Italian - English –Spanish

Excellent organizational

Multi-tasking

Prioritizing skills

Ability to work under pressure

Proper phone etiquette

Problem solving

Outstanding customer service

Data entry experience

Build relationships

Customer focus

Education

High school diploma (or equivalence)

Job description

ResortCom International in Mexico seeks a motivated Member Services Agent to handle inbound and outbound calls, assist with reservations, payments, and vacation planning, and deliver World Class service across resort experiences. You will join a fast-paced team offering growth opportunities and exposure to promotional offers, with a focus on creating memorable vacation experiences for members.

Compensation includes a base of 23,000 Pesos per month plus 10% attendance bonus and monthly