Bilingual Member Services Reservations Agent

ResortCom; Región Centro; On-site; MXN 223,000 - 268,000; Full time

Benefits offered by this job

Savings fund

Grocery vouchers

Job summary

ResortCom seeks a bilingual Reservations Agent for Mexico to join our Member Services Team. You will handle Spanish and English reservations and provide world-class service to guests, helping with payments and customizing vacation experiences across our resorts.

The role offers diverse promotions, attendance bonuses, and career progression opportunities. Candidates must be ready for a fast-paced, high-sales environment and weekend availability.

Qualifications

• Bilingual English–Spanish required.
• High school diploma or equivalence accepted.
• Excellent organizational, multi-tasking, and prioritizing skills.
• Ability to work under pressure in a high-sales environment.
• Proper phone etiquette and customer handling.
• Problem solving skills.
• Outstanding customer service skills.
• Data entry experience.
• Able to build relationships with members.
• Customer-focused approach.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions.
• Provide World Class Service on all calls by using ResortCom Call Quality model.
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
• Educate members on amenities, activities, products, and services offered at each resort.
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
• Meet or exceed daily, weekly, and monthly sales goal.
• Willingness to work flexible schedules that vary according to business needs.
• Adhere to assigned shift schedule and break and lunch schedules.
• Attend and complete all required and compliance training.
• Perform other duties as assigned.

Skills

Bilingual (English – Spanish)

Education

High school diploma

Job description

ResortCom seeks a bilingual Reservations Agent for Mexico to join our Member Services Team. You will handle Spanish and English reservations and provide world-class service to guests, helping with payments and customizing vacation experiences across our resorts.

The role offers diverse promotions, attendance bonuses, and career progression opportunities. Candidates must be ready for a fast-paced, high-sales environment and weekend availability.