Member Services Italian Reservation Agent Mexico

ResortCom; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Attendance bonus (10% based on KPI)

Monthly commission 2,000–10,000 MXN

Job summary

ResortCom is seeking a motivated Reservation Agent to handle inbound and outbound calls for member reservations and payments. You will promote vacation packages, explain promotions, and help customize experiences across resorts.

The role emphasizes world-class service, accurate data entry, and strong sales performance within a fast-paced, on-site office. Ideal candidates are fluent in Italian, English, and Spanish, with a high school diploma and excellent organizational skills.

Qualifications

• Trilingual Italian, English, Spanish required.
• High school diploma or equivalent.
• Excellent organizational, multi-tasking and prioritizing skills.
• Ability to work under pressure in a high sales environment with strong customer service.
• Proper phone etiquette.
• Problem solving skills.
• Outstanding customer service skills.
• Data entry experience.
• Able to build relationships.
• Customer focus.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products, and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services
• Meet or exceed daily, weekly, and monthly sales goal
• Willingness to work flexible schedules that vary according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Skills

Trilingual Italian/English/Spanish

Customer service

Problem solving

Data entry

Organization

Sales mindset

Education

High school diploma

Job description

Position Summary

We are seeking highly motivated, goal-oriented, problem-solvers to join our Member Services Team. Our Member Services Agents provides World Class Service to all inbound and outbound calls from our members supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting with payments, helping to determine the best financial solutions & providing answers to questions about vacation experiencesAnd so much more.

The greatest part of the role is that you can assist our members with booking the best vacation experience! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Meal plan packages, spa certificates, transportation activities and EVEN all the fun offsite excursions you get to experience! The right candidate for this position matches the quality of our resorts – 5 diamonds!

Pay Information

French Reservation Agent (Spanish, Italian & English) - $23,000 Pesos monthly + 10% attendance bonus. monthly commission which can range from $2,000-$10,000 depending on KPI achievements. Agents will be scheduled for 40 hours per week. Can include weekends and weekdays.

Career Progression Opportunities.

Additional Client Reservation Agent: On average, new employees will be able to progress within 3-6 months.

Elite Reservation Agent: On average, new employees will be able to progress within 6-9 months.

Monthly development workshops to add new skills to your existing knowledge.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products, and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services
• Meet or exceed daily, weekly, and monthly sales goal
• Willingness to work flexible schedules that vary according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Lugar de trabajo: Empleo presencial

Qualifications

Required Education and Experience

• Trilingual (Italian - English – Spanish)
• High school diploma (or High School Equivalence Certificate)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure (High Sales Environment/Strong Customer Service)
• Proper phone label
• Problem Solving Skills
• Outstanding Customer Service Skills
• Data Entry Experience
• Able to Build Relationships
• Customer Focus