Member Services Italian Reservation Agent Mexico

ResortCom; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Job summary

ResortCom International in Mexico seeks a motivated Member Services Agent to handle inbound and outbound calls, assist with reservations, payments, and vacation planning, and deliver World Class service across resort experiences. You will join a fast-paced team offering growth opportunities and exposure to promotional offers, with a focus on creating memorable vacation experiences for members.

Compensation includes a base of 23,000 Pesos per month plus 10% attendance bonus and monthly

Qualifications

• Trilingual (Italian - English – Spanish).
• High school diploma (or High School Equivalence Certificate).
• Excellent organizational, multi-tasking and prioritizing skills.
• Ability to work under pressure (High Sales Environment/Strong Customer Service).
• Proper phone label.
• Problem Solving Skills.
• Outstanding Customer Service Skills.
• Data Entry Experience.
• Able to Build Relationships.
• Customer Focus.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions.
• Provide World Class Service on all calls by using ResortCom Call Quality model.
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership.
• Educate members on amenities, activities, products, and services offered at each resort.
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services.
• Meet or exceed daily, weekly, and monthly sales goal.
• Willingness to work flexible schedules that vary according to business needs.
• Adhere to assigned shift schedule and break and lunch schedules.
• Attend and complete all required and compliance training.
• Perform other duties as assigned.

Skills

Trilingual (Italian - English –Spanish

Excellent organizational

Multi-tasking

Prioritizing skills

Ability to work under pressure

Proper phone etiquette

Problem solving

Outstanding customer service

Data entry experience

Build relationships

Customer focus

Education

High school diploma (or equivalence)

Job description

We are seeking highly motivated, goal-oriented, problem-solvers to join our Member Services Team. Our Member Services Agents provides World Class Service to all inbound and outbound calls from our members supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting with payments, helping to determine the best financial solutions & providing answers to questions about vacation experiences…And so much more.

The greatest part of the role is that you can assist our members with booking the best vacation experience! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Meal plan packages, spa certificates, transportation activities and EVEN all the fun offsite excursions you get to experience! The right candidate for this position matches the quality of our resorts – 5 diamonds!

Pay Information

Ø (Spanish, Italian & English) - $23,000 Pesos monthly + 10% attendance bonus. monthly commission which can range from $2,000-$10,000 depending on KPI achievements. Agents will be scheduled for 40 hours per week. Can include weekends and weekdays.

Ø Additional Client Reservation Agent: On average, new employees will be able to progress within 3-6 months.

Ø Elite Reservation Agent: On average, new employees will be able to progress within 6-9 months.

Ø Monthly development workshops to add new skills to your existing knowledge.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products, and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services
• Meet or exceed daily, weekly, and monthly sales goal
• Willingness to work flexible schedules that vary according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Position Summary

We are seeking highly motivated, goal-oriented, problem-solvers to join our Member Services Team. Our Member Services Agents provides World Class Service to all inbound and outbound calls from our members supporting their reservations needs. In our fast-paced, exciting environment, your day will consist of various call scenarios ranging from assisting with payments, helping to determine the best financial solutions & providing answers to questions about vacation experiences…And so much more.

The greatest part of the role is that you can assist our members with booking the best vacation experience! From finding multiple promotional offers to assisting with customizing each vacation – you will be a professional at it all! Meal plan packages, spa certificates, transportation activities and EVEN all the fun offsite excursions you get to experience! The right candidate for this position matches the quality of our resorts – 5 diamonds!

Pay Information

Ø (Spanish, Italian & English) - $23,000 Pesos monthly + 10% attendance bonus. monthly commission which can range from $2,000-$10,000 depending on KPI achievements. Agents will be scheduled for 40 hours per week. Can include weekends and weekdays.

Career Progression Opportunities.

Ø Additional Client Reservation Agent: On average, new employees will be able to progress within 3-6 months.

Ø Elite Reservation Agent: On average, new employees will be able to progress within 6-9 months.

Ø Monthly development workshops to add new skills to your existing knowledge.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products, and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services
• Meet or exceed daily, weekly, and monthly sales goal
• Willingness to work flexible schedules that vary according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

The work for this position is conducted in an office environment. The noise level in this environment is usually high. Travel may be required to receive training, attend meetings and develop relationships with other professionals. Evenings and weekend work may be required based upon the workload.

Lugar de trabajo: Empleo presencial

Qualifications

Required Education and Experience

• Trilingual (Italian - English – Spanish)
• High school diploma (or High School Equivalence Certificate)
• Excellent organizational, multi-tasking and prioritizing skills
• Ability to work under pressure (High Sales Environment/Strong Customer Service)
• Proper phone label
• Problem Solving Skills
• Outstanding Customer Service Skills
• Data Entry Experience
• Able to Build Relationships
• Customer Focus