Italian Reservations & Member Services Agent

ResortCom; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Attendance bonus (10% based on KPI)

Monthly commission 2,000–10,000 MXN

Job summary

ResortCom is seeking a motivated Reservation Agent to handle inbound and outbound calls for member reservations and payments. You will promote vacation packages, explain promotions, and help customize experiences across resorts.

The role emphasizes world-class service, accurate data entry, and strong sales performance within a fast-paced, on-site office. Ideal candidates are fluent in Italian, English, and Spanish, with a high school diploma and excellent organizational skills.

Qualifications

• Trilingual Italian, English, Spanish required.
• High school diploma or equivalent.
• Excellent organizational, multi-tasking and prioritizing skills.
• Ability to work under pressure in a high sales environment with strong customer service.
• Proper phone etiquette.
• Problem solving skills.
• Outstanding customer service skills.
• Data entry experience.
• Able to build relationships.
• Customer focus.

Responsibilities

• Handle inbound and outbound calls with reservation requests and perform all other Club Services functions
• Provide World Class Service on all calls by using ResortCom Call Quality model
• Effectively resolve customer issues and complaints through proper research, identify solutions and take ownership
• Educate members on amenities, activities, products, and services offered at each resort
• Maintain a working knowledge of all resorts, company policies, procedures, products, and services
• Meet or exceed daily, weekly, and monthly sales goal
• Willingness to work flexible schedules that vary according to business needs
• Adhere to assigned shift schedule and break and lunch schedules
• Attend and complete all required and compliance training
• Perform other duties as assigned

Skills

Trilingual Italian/English/Spanish

Customer service

Problem solving

Data entry

Organization

Sales mindset

Education

High school diploma

Job description

ResortCom is seeking a motivated Reservation Agent to handle inbound and outbound calls for member reservations and payments. You will promote vacation packages, explain promotions, and help customize experiences across resorts.

The role emphasizes world-class service, accurate data entry, and strong sales performance within a fast-paced, on-site office. Ideal candidates are fluent in Italian, English, and Spanish, with a high school diploma and excellent organizational skills.