Bilingual French Reservations Specialist

ResortCom; Región Centro; On-site; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Attendance bonus

Commission earnings

Job summary

ResortCom in Mexico is seeking a multilingual Reservation Agent to handle inbound and outbound calls for member reservations, payments, and related inquiries in a fast-paced environment.

Pay info: 23,000 MXN monthly base plus a 10% attendance bonus and a monthly KPI-based commission of 2,000–10,000 MXN; 40 hours per week, with weekend possibilities.

Career progression is available with structured advancement after 3–9 months and monthly development workshops to build new skills.

Qualifications

• Trilingual in French, English and Spanish.
• High school diploma or equivalent.
• Excellent organizational and multitasking abilities.
• Ability to work under pressure in a high sales environment with strong customer service.
• Strong problem solving and data entry skills.
• Able to build relationships with customers.

Responsibilities

• Handle inbound and outbound calls with reservation requests.
• Provide World Class Service using ResortCom Call Quality model.
• Resolve customer issues and complaints through research and ownership.
• Educate members on resort amenities, activities, products, and services.
• Maintain knowledge of resorts, policies, products, and services.
• Meet or exceed daily, weekly, and monthly sales goals.
• Work flexible schedules as needed by business.
• Attend required training and compliance sessions.
• Perform other duties as assigned.

Skills

Trilingual (French - English – Spanish

Excellent organizational skills

Multi-tasking

Prioritizing skills

Customer service skills

Problem solving

Data entry

Relationship building

Customer focus

Education

High school diploma or equivalent

Job description

ResortCom in Mexico is seeking a multilingual Reservation Agent to handle inbound and outbound calls for member reservations, payments, and related inquiries in a fast-paced environment.

Pay info: 23,000 MXN monthly base plus a 10% attendance bonus and a monthly KPI-based commission of 2,000–10,000 MXN; 40 hours per week, with weekend possibilities.

Career progression is available with structured advancement after 3–9 months and monthly development workshops to build new skills.