IT Systems Specialist – VIP Desk-Side & Network Support

Infosys; Ciudad de México; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

Infosys in Mexico City is seeking Hands & Feet Support for a data center environment, covering desktop, server, storage, and network devices. You will perform IMAC moves, configure equipment, and provide VIP, high-touch IT support, including AV and conferencing systems.

Role includes L1 network troubleshooting for LAN connectivity, vendor coordination, and strict SLA adherence. You will document incidents and be part of a collaborative Backend team ensuring reliable IT operations.

Formación

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets and support mobile devices and non-PC equipment.
• VIP support with high-touch service and manage audio-visual, conferencing, and technologies.
• L1 level network troubleshooting and resolution for LAN connectivity.
• Hands & feet support to Backend team for Network/Server/application issue.
• Working with vendor support contacts to resolve technical issues.
• Knowledge of Office 365 support.

Responsabilidades

• Install, configure, and maintain desktops and peripherals.
• Troubleshoot hardware and software issues.
• Perform IMAC services and asset moves.
• Provide VIP IT support and manage AV/conferencing tech.
• L1 network troubleshooting for LAN connectivity.
• Coordinate with vendors to resolve issues.
• Document incidents, problems, and resolutions.

Conocimientos

VIP support

L1 network troubleshooting

Vendor coordination

IT asset management

Herramientas

Office 365

DHCP

DNS

Descripción del empleo

Infosys in Mexico City is seeking Hands & Feet Support for a data center environment, covering desktop, server, storage, and network devices. You will perform IMAC moves, configure equipment, and provide VIP, high-touch IT support, including AV and conferencing systems.

Role includes L1 network troubleshooting for LAN connectivity, vendor coordination, and strict SLA adherence. You will document incidents and be part of a collaborative Backend team ensuring reliable IT operations.