Senior IT Service Desk Specialist

Infosys Limited; Ciudad de México; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Infosys is seeking a Senior Technical Support Executive in Mexico City to deliver first line technical support, restore services, and guide users on IT issues. You will follow structured processes to resolve incidents within agreed timelines and participate in on-call rotations.

The role emphasizes active listening, analytical problem solving, ownership, and teamwork to maintain system availability and performance for end users.

Formación

• 12-18 months’ work experience in Service Desk/ Tech support, remote support basics.
• Familiarity with Windows OS, browsers, MS Office suite, and collaboration tools.
• Experience in a busy ICT Service Desk environment with incident handling.

Responsabilidades

• Deliver first line technical support, troubleshoot, and resolve incidents.
• Provide service restoration and guidance via multiple channels (phone, email, chat).
• Update tickets, communicate status, and ensure adherence to SLAs.

Conocimientos

Active listening

Analytical problem solving

Ownership & accountability

Communication skills

Time management

Multitasking

Herramientas

MS Office

Outlook

SharePoint

Teams

Descripción del empleo

Infosys is seeking a Senior Technical Support Executive in Mexico City to deliver first line technical support, restore services, and guide users on IT issues. You will follow structured processes to resolve incidents within agreed timelines and participate in on-call rotations.

The role emphasizes active listening, analytical problem solving, ownership, and teamwork to maintain system availability and performance for end users.