IT Operations Specialist: Desktop Support & Systems

Sensata Technologies; Aguascalientes; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Sensata Technologies is seeking a Computer Operations Specialist in Mexico to support day-to-day enterprise tech services, resolve user issues promptly, and maintain system reliability across deployments.

You will balance production support with incoming requests, prioritize work to minimize disruption, document standards, and collaborate with vendors and cross-functional teams to enhance end-user experience while upholding service levels.

Formación

• University degree or equivalent experience required.
• Strong communication and customer service orientation.
• Ability to plan, prioritize and organize work to meet targets.

Responsabilidades

• Assists with routine tasks following detailed instructions.
• Coordinates on-site desktop support for PC hardware/software needs.
• Develops and communicates technical standards and ensures compliance.
• Maintains system documentation for testing and validation.
• Performs post-implementation support and identifies root causes.
• Collaborates with vendors to analyze and troubleshoot solutions.
• Identifies new desktop solutions aligned with business objectives.
• Participates in training of fellow desktop administrators.

Conocimientos

Analytical thinking

Customer service

Communication

Teamwork

Time management

Problem solving

Planning and organizing

Educación

Bachelor's degree or equivalent

Descripción del empleo

Sensata Technologies is seeking a Computer Operations Specialist in Mexico to support day-to-day enterprise tech services, resolve user issues promptly, and maintain system reliability across deployments.

You will balance production support with incoming requests, prioritize work to minimize disruption, document standards, and collaborate with vendors and cross-functional teams to enhance end-user experience while upholding service levels.