Information Technology Help Desk

Triumphs of Talent; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Triumphs of Talent is seeking an IT Helpdesk / Desktop Support professional to provide Level I and II support for end users, troubleshooting Windows 11, Office, hardware, printers, and basic network issues in a dynamic environment.

Fluent Spanish and English are required along with strong customer service and problem-solving skills. You will manage tickets in ServiceNow or other ITSM tools, maintain hardware/software inventory, and assist users during meetings and technology projects.

Formación

• 3–5 years of IT Helpdesk / Desktop Support experience.
• Fluent Spanish and English.
• Windows 10/11 support.
• Computer hardware & software troubleshooting.
• Microsoft Office support.
• Printer configuration.
• Basic networking.
• Ticketing/ITSM systems such as ServiceNow.
• Basic ITIL knowledge.
• Strong customer service and troubleshooting skills.
• Bachelor's degree or equivalent IT education/experience.

Responsabilidades

• Provide Level I/II technical support via phone, chat, email, and in person.
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, printers, and software.
• Troubleshoot Windows 11, Microsoft Office, hardware, and basic networking issues.
• Manage and update tickets using ServiceNow or other ITSM/ticketing systems.
• Maintain IT hardware/software inventory and documentation.
• Support users during meetings, events, and technology projects.
• Provide end-user training and explain technical issues in simple terms.
• Escalate complex issues when required.

Conocimientos

Spanish language

English language

Customer service

Troubleshooting

IT support

Hardware

MS Office

Basic networking

ServiceNow

ITIL basics

Printer setup

Educación

Bachelor's degree or equivalent IT education/experience

Herramientas

ServiceNow

Descripción del empleo

We are looking for an IT Helpdesk / Desktop Support professional to provide Level I and some Level II technical support to end users. The candidate will troubleshoot hardware, software, Windows, mobile devices, printers, and basic network issues.

Fluent Spanish and English is required.

Key Responsibilities

• Provide Level I/II technical support via phone, chat, email, and in person.
• Install, configure, maintain, and troubleshoot computers, laptops, mobile devices, printers, and software.
• Troubleshoot Windows 11, Microsoft Office, hardware, and basic networking issues.
• Manage and update tickets using ServiceNow or other ITSM/ticketing systems.
• Maintain IT hardware/software inventory and documentation.
• Support users during meetings, events, and technology projects.
• Provide end-user training and explain technical issues in simple terms.
• Escalate complex issues when required.

Required Skills

• 3–5 years of IT Helpdesk / Desktop Support experience
• Fluent Spanish and English
• Windows 10/11 support
• Computer hardware & software troubleshooting
• Microsoft Office support
• Printer configuration
• Basic networking
• Ticketing/ITSM systems such as ServiceNow
• Basic ITIL knowledge
• Strong customer service and troubleshooting skills
• Bachelor's degree or equivalent IT education/experience