IT Support Specialist — Elevate User Experience & Systems

GoodLeap; Ciudad de México; Presencial; MXN 360.000 - 420.000; Jornada completa

Descripción de la vacante

GoodLeap is seeking an IT Support Specialist to join the Employee Technology Enablement team, supporting our US and Mexico-based employees. You will answer technical questions, troubleshoot issues, and guide users to productive use of our software and systems.

Ideal candidates have 3–5 years of professional IT experience, strong interpersonal skills, and solid knowledge of Windows 10, MS Office, Exchange, Active Directory, DNS, and virtual machines.

Formación

• 3–5 years of professional IT support experience.
• Strong knowledge of Windows 10 and MS Office.
• Experience with AD/Office 365 integration and Cisco Meraki is a plus.
• Ability to troubleshoot and train users.

Responsabilidades

• Provide escalation support at level 2 help desk.
• Answer staff questions about company hardware and software.
• Document problems and resolutions for future reference.
• Identify trends and provide preventative IT solutions.
• Assist with hardware and software installations.
• Participate in after-hours on-call rotation.
• Maintain inventory of hardware and software.

Conocimientos

Interpersonal skills

Office software

Exchange/AD/DNS/VMs

Desktop hardware/OS/LAN

AD Office 365 integration

Cisco Meraki

Microsoft certifications

Learning new software

3-5 years experience

Descripción del empleo

GoodLeap is seeking an IT Support Specialist to join the Employee Technology Enablement team, supporting our US and Mexico-based employees. You will answer technical questions, troubleshoot issues, and guide users to productive use of our software and systems.

Ideal candidates have 3–5 years of professional IT experience, strong interpersonal skills, and solid knowledge of Windows 10, MS Office, Exchange, Active Directory, DNS, and virtual machines.