Helpdesk Analyst - Portuguese

NTT DATA, Inc.; Región Centro; Presencial; MXN 200.880 - 267.840; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

12% grocery tickets

15 days vacation? premium

Medical insurance (you and your family

Life insurance

Dental insurance

Discounts with selected optics

Growth opportunities

Descripción de la vacante

NTT DATA Services in Guadalajara, Mexico, is seeking a Helpdesk Analyst to provide Level 1 support for hardware and Microsoft Office, with escalation for in‑house applications and development. The role requires handling email requests, documenting troubleshooting steps, and applying diagnostics to resolve incidents.

Ideal candidates will have 6 months in customer service and fluent Portuguese and Spanish, with the ability to work 45 hours weekly across any shift.

Formación

• Availability to work 45 hours per week.
• Willing to work any shift.
• 6 months of experience in Customer Service.
• Advanced Portuguese and Spanish proficiency.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Advance technical support for in‑house applications and development.
• Answer technical support calls with escalation to other groups.
• Provide support via email and requests.
• Document troubleshooting steps and customer incidents in detail.
• Apply diagnostic techniques to identify problems and recommend solutions.

Conocimientos

Portuguese (Advanced)

Spanish (Advanced)

Customer Service

Descripción del empleo

Helpdesk Analyst – Full Time

Location: Guadalajara, Jalisco, Mexico.

About the Role

Provide general Level 1 support for hardware and Microsoft Office packages, advance technical support for in‑house applications and development, answer technical support calls with escalation procedures, provide email and request support, document troubleshooting steps and detailed description of customer incidents, and apply diagnostic techniques to identify problems, investigate causes and recommend solutions.

Responsibilities

• General L1 support for hardware and MS Office packages
• Advance technical support for in‑house applications and development
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Qualifications

• Availability to work 45 hours per week
• Interest in working any shift
• Advanced Portuguese and Spanish
• 6 months of experience in Customer Service

Benefits

• Competitive salary
• 12% of base salary grocery tickets
• 30 days of Christmas bonus
• 12 days of vacation
• 50% vacation bonus
• Savings funds
• 5 personal days per year
• Medical insurance (you and your family)
• Life insurance
• Dental insurance
• Discounts with selected optics
• Opportunity to grow in the company

EEO Statement

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law.