IT Support Intern (Internship)

Amber; Región Centro; Presencial; MXN 44.640 - 89.280; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning opportunities

Team environment

Mentoring by IT staff

Friendly work culture

Descripción de la vacante

Amber in Mexico is seeking a motivated student for an IT Support role to assist with basic setup, inventory, and user help within the IT team. This opportunity offers hands-on experience and exposure to daily operations.

You will work on equipment distribution, asset labeling, software installation, and documenting procedures, with mentoring from the IT staff and a focus on reliable, customer-friendly service. This role supports academic growth and real-world IT experience.

Formación

• Pursuing a degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related field.
• Prior IT knowledge is helpful but not required for entry; basic computer literacy expected.

Responsabilidades

• Assist with basic IT support tasks, including computer setup and peripheral configuration.
• Help manage IT asset inventory and documentation.
• Provide user assistance for common hardware and software questions.
• Support administrative tasks and maintain IT records and logs.
• Participate in simple IT deployment and project support activities.

Conocimientos

Customer service mindset

Organizational skills

Teamwork

Effective communication

Initiative

Willingness to learn

Attention to detail

Educación

Information Technology

Computer Science

Information Systems

Computer Engineering

Or a related field

Herramientas

Microsoft Office

Windows 10

Windows 11

Basic IT tools

Ticketing system

Descripción del empleo

About us

At Amber, we're always on the hunt for the most talented individuals in the industry to join our team. We're dedicated to delivering top-notch service to our customers and know that our employees are key to making that happen. We offer attractive compensation packages and plenty of chances to grow with us, and we're always on the lookout for ways to do things better. Our team works together towards common goals, and we value each member's contributions to our mission of continuous improvement and innovation

About the role

Support the Information Technology department with basic operational and administrative tasks, assisting with computer setup, inventory management, basic user support, and general IT activities. This role provides an opportunity to gain practical experience while contributing to the day-to-day operations of the IT team.

Basic IT Support

• Assist with the distribution and collection of computer equipment.
• Help set up computers, monitors, keyboards, and other peripherals.
• Assist with basic computer configuration by following established procedures.
• Escalate technical issues to the IT team when necessary.

IT Asset Inventory

• Assist in maintaining and updating the IT asset inventory.
• Label and organize IT equipment and accessories.
• Verify the physical condition of computers and related equipment.
• Help maintain an organized IT storage area.

User Assistance

• Provide basic assistance to employees with common hardware and software questions.
• Assist with the installation of approved software applications.
• Follow up on assigned support requests under the supervision of the IT team.

Administrative Support

• Assist in documenting simple IT procedures.
• Organize departmental files and documentation.
• Update IT records, logs, and tracking spreadsheets.
• Provide general administrative support to the IT department.

Project Support

• Assist with computer deployment and equipment setup projects.
• Participate in departmental improvement initiatives when assigned.
• Perform other related duties as assigned by the IT team.

The Skills

Education

Currently pursuing a degree in one of the following fields:

• Information Technology
• Computer Science
• Information Systems
• Computer Engineering
• Or a related field

Preferred Knowledge

• Basic computer skills.
• Microsoft Office (Word, Excel, and Outlook).
• Windows 10 and Windows 11.
• Basic computer hardware knowledge.
• Interest in learning about IT support and technology

Core Competencies

• Customer service mindset.
• Responsibility and accountability.
• Organizational skills.
• Teamwork.
• Effective communication.
• Initiative.
• Willingness to learn.
• Attention to detail.

Experience

No prior work experience is required. Academic projects, volunteer work, or internship experience related to Information Technology are a plus.

Tools and Equipment

• Computer and standard office equipment.
• Microsoft Office.
• Basic IT tools.
• Ticketing system (if applicable).

Key Performance Indicators (KPIs)

• Completion of assigned tasks.
• Attendance and punctuality.
• Accuracy of IT inventory records.
• Quality of computer preparation and setup.
• Customer service attitude.
• Demonstrated willingness to learn and develop.

The Reward

• A fun and dynamic community of artisans where you can make a difference.
• Professional and friendly work environment.
• Awesome and talented colleagues.
• Support from all your teammates.