IT Support & End-User Experience Specialist

Flex; Región Centro; Presencial; MXN 223.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

PA91

Descripción de la vacante

Flex is seeking an IT Support specialist based at the Guadalajara North campus to tackle complex business problems through automated and standardized systems implementations and solutions. You will design details for automated processes and troubleshoot technical issues to deliver reliable solutions that meet business needs.

The role emphasizes SQL knowledge, user onboarding, and cross-functional collaboration.

Formación

• Database knowledge is a plus.
• Ability to analyze complex situations for solutions.
• Experience in IT support roles.

Responsabilidades

• Manage and support IT applications and propose new tools.
• Provide physical and technical IT service support.
• Develop onboarding and training plans for users.
• Create communications templates and guides.
• Identify growth opportunities and ensure adoption of IT services.
• Monitor user experience and act as a trusted advisor.

Conocimientos

SQL

Troubleshooting

Data analysis

IT support

Descripción del empleo

Flex is seeking an IT Support specialist based at the Guadalajara North campus to tackle complex business problems through automated and standardized systems implementations and solutions. You will design details for automated processes and troubleshoot technical issues to deliver reliable solutions that meet business needs.

The role emphasizes SQL knowledge, user onboarding, and cross-functional collaboration.