It Support

Production Services Management De Mexico Operations; Guanajuato; Presencial; MXN 180.000 - 260.000; Jornada completa

Descripción de la vacante

Production Services Management De Mexico Operations in León, Guanajuato is seeking an IT Analyst to maintain our technological infrastructure and provide hands-on and remote support to internal users. You will troubleshoot hardware and software issues and act as a liaison with our US IT team.

The role requires a Bachelor's degree in computer science or a related field and at least 1 year of experience in technical support, ERP environments, and network configuration.

Formación

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 1 year of hands-on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.
• Intermediate to Advanced English (written and spoken) for daily collaboration with US teams.
• Proficiency in MS Office Suite and ERP software; knowledge of networks, server troubleshooting, hardware, and OS deployment.

Responsabilidades

• Provide end-user technical assistance and troubleshooting via phone, email, and in person.
• Diagnose, install, configure, and upgrade software, operating systems, and computer networks.
• Resolve day-to-day IT issues and escalate complex problems to appropriate support teams.
• Serve as the primary technical liaison between the US IT team and Mexico users.
• Maintain inventory control and monitor computing equipment, printers, and telephone lines across all sites.
• Educate end-users on how to effectively use software tools and IT applications.
• Interact with external vendors for IT equipment maintenance and replacements.
• Comply with and enforce company Quality Management, Environmental, and Health & Safety standards.

Conocimientos

Technical support

ERP systems

Network configuration

OS deployment

MS Office

English communication

Problem solving

Educación

Bachelor's degree in Computer Science / IT / Software Engineering

Herramientas

ERP software

MS Office Suite

Descripción del empleo

We are looking for a proactive and detail-oriented IT Analyst to join our team in León, Guanajuato. In this role, you will maintain the seamless operation of our technological infrastructure, providing hands‑on and remote technical support to internal users, troubleshooting hardware and software issues, and acting as a key liaison with our US IT team.

Key Responsibilities

• Technical Support: Provide end-user technical assistance and troubleshooting via phone, email, and in person.
• System Maintenance: Diagnose, install, configure, and upgrade software applications, operating systems, and computer networks.
• Issue Escalation: Resolve day-to-day IT issues and elevate complex technical problems to appropriate support teams.
• Cross-Border Collaboration: Serve as the primary technical liaison between the US IT team and Mexico users.
• Inventory & Asset Management: Maintain inventory control and monitor computing equipment, printers, and telephone lines across all EGC Mexico sites.
• User Training: Educate end-users on how to effectively use software tools and IT applications.
• Vendor Coordination: Interact with external vendors for IT equipment maintenance and replacements.
• Quality & Compliance: Comply with and enforce company Quality Management, Environmental, and Health & Safety standards.

Requirements & Qualifications

• Education: Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Experience: Minimum 1 year of hands‑on experience in technical support, software/hardware troubleshooting, network configuration, and ERP system environments.
• Language Skills: Intermediate to Advanced English (written and spoken) is required for daily collaboration with US teams.
• Technical Skills:
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint) and ERP software.
  • Technical knowledge of networks, server troubleshooting, hardware, and OS deployment.

Key Competencies

• Operational & Problem-Solving: High organization skills, results‑driven, strong analytical troubleshooting, and problem‑solving mindset.
• Interpersonal & Communication: Excellent verbal and written communication skills, patience, accessibility, and high ethical standards.
• Adaptability: Eager to stay updated on emerging technologies and industry trends to continuously improve IT operations.

-Requerimientos- Educación mínima: Educación media superior - Educación Profesional T 1 año de experiencia Idiomas: Inglés Edad: entre 22 y 50 años Conocimientos: Conocimiento técnico, Hardware, It, Microsoft office, Microsoft powerpoint, Tecnología Palabras clave: tecnologias, la, informacion, it, apoyo, support, especialista