IT OPERATIONS ANALYST II

TE Connectivity Corporation; Hermosillo; Presencial; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Descripción de la vacante

TE Connectivity in Hermosillo, Mexico, is seeking an IT Operations Analyst II to analyze, design, and implement IT solutions, provide end-user support, and document procedures.

You will help optimize IT Standard Systems, evaluate new technologies, and ensure security and compliance with TEIS policies while maintaining IT assets. This on-site role requires 2–4 years in IT and a bachelor's degree in a related field.

Formación

• Bachelor's degree in computer science, information technology, or related field, or equivalent experience.
• 2–4 years of IT-related experience.
• Knowledge of hardware, software, networking, databases, and operating systems.
• Fluent in English (spoken and written) for LATAM.

Responsabilidades

• Analyze and troubleshoot IT Standard Systems: Identify and resolve technical issues, optimize system performance, and improve overall efficiency.
• Design and implement IT infrastructure solutions and processes with TEIS towers, ensuring alignment with requirements.
• Evaluate new technologies for compliance, cost, and benefits.
• Provide technical support to end users on IT Standard systems and applications, supporting Infrastructure for BIMIT solutions.
• Communicate technical information clearly to technical and non-technical audiences including executives.
• Document systems and processes with accurate records of configurations and troubleshooting steps.
• Support Security initiatives and TEIS Policy (TEC-06-88) audits.
• Maintain IT asset inventory.

Conocimientos

IT infrastructure hardware

IT infrastructure software

Networking

Databases

Operating Systems

Analytical and problem-solving

Communication skills

English language

Educación

Bachelor's degree in computer science / IT

Equivalent experience

Herramientas

BIMIT Framework

TEIS Policy compliance

Descripción del empleo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity's IT Operations Analyst II analyzes, designs, and implements solutions to improve IT systems and processes. They will also provide technical support, conduct simulations to resolve problems and document procedures.

Key Responsibilities and Duties

• Analyze and troubleshoot IT Standard Systems: Identify and resolve technical issues, optimize system performance, and improve overall efficiency.
• Design and implement solutions: Develop and deploy new or improved IT Infrastructure Solutions and processes along with the other TEIS towers, ensuring they meet organizational requirements.
• Evaluate new technologies: Research and assess the suitability of new technologies for the organization, considering factors like compliance, compatibility, cost, and benefits.
• Provide technical support: Offer guidance and assistance to end-users on IT Standard systems and applications. Support Infrastructure needs for BIMIT solutions, based on the BIMIT Framework.
• Communicate technical information: Clearly and concisely explain technical concepts to both technical and non-technical audiences including top executives.
• Document systems and processes: Maintain accurate records of system configurations, procedures, and troubleshooting steps.
• Compliance and Security: Support Security team initiatives, comply standard TEIS Policy (TEC-06-88 Global Information Technology Policy) and Support Audits.
• Asset management: Maintain IT asset inventory

Job Requirements

Skills and Qualifications:

• Technical expertise: Knowledge of hardware, software, networking, databases, and operating systems.
• Analytical and problem-solving skills: Ability to identify root causes of problems and develop effective solutions.
• Communication skills: Ability to clearly articulate technical concepts and engage with users and stakeholders.
• Problem-solving abilities: Ability to diagnose issues, develop solutions, and implement changes in IT Standard systems and applications.
• Project management skills: Ability to manage IT projects, including planning, execution, and monitoring in your region or site location.
• Teamwork and collaboration: Ability to work effectively with other TEIS teams, towers and stakeholders.
• Languages (Latin America): Fluid in English oral and written.

Education and Experience:

• Education: Bachelor's degree or equivalent experience. A degree in computer science, information technology, or a related field is often preferred, but relevant experience can also be a substitute.
• Experience: 2-4 years of experience. Typically, a few years of experience in IT roles, such as technical support, systems administration, or business analysis, is expected for this level.
• Overall, an IT Analyst II plays a critical role in ensuring the smooth and efficient functioning of an organization's IT infrastructure, providing technical expertise, problem-solving abilities, and strong communication skills to support business needs.

Behaviors:

• Autonomy and proactivity: performs tasks without constant supervision.
• Critical thinking: analyzes problems and proposes effective solutions.
• Cross-functional collaboration: communicates and cooperates with other departments.
• Time and priority management: organizes tasks with focus and efficiency.
• Adaptability: handles changes and dynamic environments well.
• Knowledge sharing: contributes to team development by sharing expertise.

LOCATION: Hermosillo, Sonora, MX. (Onsite) TRAVEL: Less than 10% #LI- ONSITE

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

WHAT TE CONNECTIVITY OFFERS:

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Locations:

Posting City: Hermosillo

Job Country: Mexico

Travel Required: Less than 10%

Requisition ID: 156261

Workplace Type: Onsite