HR SERVICES ANALYST I

TE Connectivity Corporation; Hermosillo; Presencial; MXN 268.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Employee Resource Group

Descripción de la vacante

TE Connectivity in Hermosillo, MX is hiring an onsite HR Services professional to support LATAM employees with HR policies, onboarding, benefits and case management. This role partners with global teams to ensure accurate records, timely responses and adherence to SLAs.

The ideal candidate holds a bachelor’s degree, demonstrates fluent English, strong communication, problem solving, and proficiency in MS Office and SharePoint.

Formación

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (Excellent oral and written communication skills).
• Ability to communicate effectively to a variety of audiences.
• Detail oriented and results driven.

Responsabilidades

• Manage LATAM TE employee hire process and related transactions.
• Handle queries via telephone and case management system.
• Maintain accurate records and route inquiries to appropriate parties.
• Ensure tickets and workflows meet SLA and escalate priorities.
• Collaborate with global HR Services teams on cross-regional activities.
• Develop and update procedures, scripts, FAQs, and job aids for consistency.

Conocimientos

MS Office

Excel (Dynamic Tables)

English fluency

Communication skills

Customer service

Problem solving

Educación

Bachelor’s degree or equivalent

Herramientas

SharePoint

Descripción del empleo

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key responsibilities include:

• Managing the transactions required to complete the hire process of LATAM TE employees.
• Receives queries via telephone and case management ticketing system.
• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
• Identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
• Follows up on inquiries to ensure timely and accurate response and resolution to all requests
• Solves problems that are unstructured and that may require conceptual critical thinking.
• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
• Identifies and implements continuous process improvements to enhance service delivery.
• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
• Adheres to HR Services metrics as determined by HR Services Leadership.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region
• to guarantee employee adherence and legislative compliance.

Required experience:

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (Excellent oral and written communication skills).
• Ability to communicate effectively to a variety of audiences.
• Please submit your resume in English
• Detail oriented and results driven.
• Self-learner mindset and curious.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.
• Strong customer service orientation.
• Proficient with MS Office, especially with Excel (Dynamic Tables)
• Familiarity with SharePoint or other Knowledge

LOCATION: Hermosillo, Sonora, MX. (Onsite)
TRAVEL: None
#LI-ONSITE

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

WHAT TE CONNECTIVITY OFFERS: We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.