IT OPERATIONS ANALYST I

TE Connectivity; Hermosillo; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Community Outreach Programs / Charity

Employee Resource Group

Descripción de la vacante

TE Connectivity is seeking an IT Analyst I / IT Operations Analyst I to provide technical support for users, troubleshoot hardware, software, and network issues, and assist in IT projects. You will work with our teams to maintain reliable IT services and adhere to TEIS policy TEC-06-88.

Ideal candidates have an Associates degree in Computer Technology, 1–2 years IT experience, and strong communication skills in English.

Formación

• Associates degree in Computer Technology.
• 1-2 years IT-related experience.
• Fluent in written English; intermediate spoken English.

Responsabilidades

• Provide technical support for hardware, software, and networks.
• Assist users with IT systems and standard applications.
• Maintain IT infrastructure including servers, networks, and databases.

Conocimientos

Technical Knowledge

Problem-Solving

Communication

Customer Service

Analytical Skills

Time Management

Adaptability

Fluent in written English

Educación

Associates degree in Computer Technology

1-2 years IT experience

Descripción del empleo

• Associates degree in Computer Technology

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks. They may also conduct research, analysis, and testing related to IT projects.

Key Responsibilities And Duties

• Technical Support: Diagnosing and resolving hardware, software, and network problems.
• User Assistance: Providing guidance and support to users on IT systems and Standard applications.
• System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
• Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
• Installation and Configuration: Installing and configuring hardware and software components.
• Documentation: Documenting IT procedures and troubleshooting steps.
• Project Support: Assisting with IT projects, including research, analysis, and testing.
• Training: Providing training to users on new IT systems and Standard applications.
• Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
• Compliance and Security: Comply and understand the standard TEIS Policy (TEC-06-88 Global Information Technology Policy).
• Asset management: Maintain IT asset inventory.

Skills And Qualifications

What your background should look like

• Technical Knowledge: Strong understanding of hardware, software, and network systems.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Communication: Excellent written and verbal communication skills.
• Customer Service: Ability to interact effectively with users and provide excellent support.
• Analytical Skills: Ability to analyze data and identify solutions.
• Time Management: Ability to manage multiple tasks and meet deadlines.
• Adaptability: Ability to learn new technologies and adapt to changing situations.
• Languages: Fluent in written English, intermediate in oral

Education And Experience

• Associates degree in Computer Technology
• Experience: 1-2 years of work experience in IT related field

Behaviors

• Continuous learning: shows curiosity and willingness to learn.
• Clear communication: expresses doubts and shares information clearly.
• Personal responsibility: completes tasks on time and stays organized.
• Receptiveness to feedback: listens openly and seeks to improve.
• Teamwork: collaborates with colleagues and seeks support when needed.
• Discipline and commitment: punctual and dedicated to routine tasks.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group