HR SERVICES ANALYST I

TE Connectivity; Hermosillo; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary Package

Performance-Based Bonus Plans

Health and Wellness Incentives

Employee Stock Purchase Program

Job summary

TE Connectivity is seeking an HR Services professional to manage LATAM onboarding and HR transactions, handling inquiries via phone and a case management system. You will maintain records and ensure timely responses in line with SLAs.

The role requires strong English communication, attention to detail, and collaboration with HRBP/COEs to resolve issues and drive process improvements within an onsite environment in Hermosillo.

Qualifications

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (Excellent oral and written communication).
• Proficient with MS Office, especially with Excel (Dynamic Tables).
• Familiarity with SharePoint or other Knowledge Management systems.

Responsibilities

• Handle HR-related transactions and onboarding processes for LATAM TE employees.
• Respond to inquiries via phone and ticketing system; route as needed.
• Maintain accurate records and document inquiries in the case management system.

Skills

English fluency

Communication

Problem solving

Customer service

Attention to detail

Prioritization

Education

Bachelor's degree

Tools

MS Office (Excel)

SharePoint

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

Key Responsibilities Include

• Managing the transactions required to complete the hire process of LATAM TE employees.
• Receives queries via telephone and case management ticketing system.
• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.
• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)
• Identifies and escalates priority issues and routes to appropriate team for quick resolution.
• Partners with HR Services global regional teams as appropriate on cross regional activities and projects.
• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.
• Follows up on inquiries to ensure timely and accurate response and resolution to all requests
• Solves problems that are unstructured and that may require conceptual critical thinking.
• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.
• Identifies and implements continuous process improvements to enhance service delivery.
• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.
• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
• Adheres to HR Services metrics as determined by HR Services Leadership.
• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region to guarantee employee adherence and legislative compliance.

Required Experience

• Bachelor’s degree preferred (or equivalent).
• Fluent level of English (Excellent oral and written communication skills).
• Ability to communicate effectively to a variety of audiences.
• Detail oriented and results driven.
• Self-learner mindset and curious.
• Ability to manage priorities against tight deadlines.
• Effective problem-solving skills.Strong customer service orientation.
• Proficient with MS Office, especially with Excel (Dynamic Tables)
• Familiarity with SharePoint or other Knowledge

LOCATION: Hermosillo, Sonora, MX. (Onsite)

TRAVEL: None

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

About Te Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

What Te Connectivity Offers

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group