IT L4 End User Support Specialist

OEC Group; Región Centro; On-site; MXN 335,000 - 446,000; Full time

Benefits offered by this job

Law benefits (IMSS/FONACOT)

Onsite medical benefits

Job summary

OEC Group is seeking an L3/L4 Level Engineer to join the IT helpdesk at our Guadalajara, Jalisco office. The role will be 100% onsite and requires 2–5 years of helpdesk experience with strong Windows/Office 365 skills and English communication.

Responsibilities include end-user support via phone, email, and remote tools, plus creating SOPs and training materials. Bachelor’s degree in IT-related field preferred and relocation to Guadalajara area required.

Qualifications

• Advanced knowledge of Windows operating systems.
• Administrative experience with Office 365.
• Strong time management and multi-tasking abilities.
• Proficient English communication (written and verbal).
• Experience with PowerShell scripting.

Responsibilities

• Serve as the first contact for technical support via phone, email, and remote tools.
• Troubleshoot local and remote computer issues through diagnostics.
• Determine best solution based on information provided by customers.
• Develop SOPs and training materials for IT solutions.
• Install, modify, repair, and clean computer hardware and software.
• Provide technical assistance for computer systems, hardware, or software.

Skills

Windows OS

Office 365

Time management

English communication

PowerShell

Education

Bachelor’s Degree in Computer Engineering or IT-related field

Tools

Job description

OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!

What We're Looking For...

• L3/L4 Level Engineer to join our IT helpdesk support team to provide technical support to end users. The position is 100% onsite, in our Guadalajara, Jalisco office.
• At least 2-5 years experience working in an IT helpdesk role providing technical assistance to remote and on-site end users.
• Advanced knowledge of ticketing systems and MS applications like Active Directory, and troubleshooting O365 applications.
• Excellent verbal and written communication in English, patience and customer service skills.
• Ability to commute/relocate:
• 44130, Guadalajara, Jal.: Reliably commute or plan to relocate before starting work (Required)

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more.

About the Position

Essential Duties & Responsibilities:

Other duties may be assigned.

• Serves as the first point of contact for customers seeking technical support assistance over phone, email, and remote support tools.
• Performs local/remote troubleshooting support through diagnostic techniques and pertinent questions.
• Determines the best solution based on the issue and details provided by customers.
• Develops SOPs based on management/engineering team’s request.
• Creates training manuals and user guides for IT solutions.
• Installs, modifies, repairs, and cleans up computer hardware and software.
• Provides technical assistance and supports related to computer systems, hardware, or software.
• Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced knowledge on Windows Operating Systems
• Administrative experience in Office 365
• Should possess strong time management skills as well as the ability to multi-task
• Able to communicate in English (written and verbal skills)
• Should have experience utilizing PowerShell scripting

Education & Experience

• Bachelor’s Degree in Computer Engineering, Information Technologies or in IT related majors.

30,000 to 40,000

Perks & Benefits of OEC Group

• Law benefits (IMSS, IFONAVIT/FONACOT, 15 days aguinaldo)

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Major Medical Insurance
• Savings Fund
• Vacation Days
• Personal Days
• Floating Day
• Bi-Annual performance review with opportunities for a salary adjustment and/or bonus (contingent upon company financials and on-the-job performances)
• Wellness Program (Onsite Medical and Nutrition Assistance)

OEC Group is an Equal Opportunity Employer.