Freight Forwarding Client Support Specialist

OEC Group; Región Centro; On-site; MXN 343,760 - 515,641; Full time

Benefits offered by this job

Individual major medical insurance

Vacation days

Personal days

Floating day

Annual performance review

Annual bonus

Monthly food vouchers

Savings fund

Internal medical assistance

Job summary

OEC Group is seeking a Client Support Representative in Mexico, Jalisco. The role involves maintaining customer profiles, guiding clients in logistics solutions, and managing inquiries to deliver exceptional service. Ideal candidates will have a bachelor's degree in international business or equivalent, along with experience in administrative roles. Benefits after a 90-day probation include medical insurance, vacation days, performance bonuses, and monthly food vouchers. The work schedule is from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM CST.

Qualifications

• One year of experience in an administrative/clerical type role.
• Knowledge of Microsoft Office including Word and Excel.

Responsibilities

• Develop and maintain detailed internal customer profiles.
• Provide expert guidance and recommendations for freight and logistics.
• Coordinate shipment bookings and validate ocean/air freight.
• Serve as the primary point of contact for customer inquiries.
• Manage daily communications related to assigned accounts.

Skills

Customer-oriented

Knowledge of Microsoft Office

Prioritization skills

Fast-paced environment adaptation

Advanced English level

Education

Bachelor’s degree in international business or equivalent experience

Job description

OEC Group is seeking a Client Support Representative in Mexico, Jalisco. The role involves maintaining customer profiles, guiding clients in logistics solutions, and managing inquiries to deliver exceptional service. Ideal candidates will have a bachelor's degree in international business or equivalent, along with experience in administrative roles. Benefits after a 90-day probation include medical insurance, vacation days, performance bonuses, and monthly food vouchers. The work schedule is from 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM CST.