Air Import Coordinator (Entry Level)

OEC Group; Región Centro; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits

Vacation days

Personal days

Floating Day

Monthly food vouchers

Savings Fund

Internal Medical assistance

Descripción de la vacante

OEC Group is seeking an Admin/Customer Support professional in Mexico. The role focuses on building detailed customer profiles in CargoWise, guiding clients on freight solutions, and coordinating bookings from origin to destination with proactive updates.

The ideal candidate has about 1 year in an administrative role, strong English skills, and solid proficiency in Microsoft Office. The position offers standard office hours and growth within a global logistics team.

Formación

• Bachelor’s degree in international business or equivalent experience required.
• Experience in an administrative/clerical role preferred (~1 year).
• Proficient in Microsoft Office (Word/Excel) and data accuracy.

Responsabilidades

• Develop and maintain detailed internal customer profiles in CargoWise to keep all departments informed.
• Provide guidance to customers and prepare quotations for freight and logistics solutions.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination with timely updates.
• Act as the primary contact for customer inquiries via phone and email, delivering excellent service.
• Manage daily communications for assigned accounts and route issues to appropriate departments for resolution.
• Send new shipment bookings to customers and verify all bookings from origin to destination.
• Trace empty containers and manage per diem billing when applicable.
• Follow SOPs with emphasis on accuracy and compliance.

Conocimientos

Advanced English

Microsoft Office

Customer-oriented

Attention to detail

Educación

Bachelor's degree in international business or equivalent

Herramientas

Excel

Word

Descripción del empleo

About Us

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. With headquarters located in Taipei, Taiwan, as well as regional headquarters in Los New York, and branches throughout Asia, North America and Europe; OEC Group enjoys a strong position in a rapidly growing market. Our goals and ambition have helped us to become one of the emerging leaders in the logistics/importing industry.

What You’ll Be Doing

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Sending new shipment bookings to customers.
• Validating and confirming all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Trace empty containers and ensure their timely return or apply per diem billing when necessary.
• Follow all Standard Operating Procedures (SOPs) with strong emphasis on accuracy and compliance.

Who You Are

• You have a bachelor’s degree in international business or equivalent experience (Recent college graduates more than welcome!)
• Around one year of experience in an administrative/clerical type role
• You possess knowledge of Microsoft Office including Word and Excel
• Your strengths are prioritizing, working in a fast-paced environment, you’re customer-oriented and have a good sense of urgency
• Advanced English level is a must

Work Schedule

• GDL Office 7:00AM-4:00PM/8:00AM-5:00PM CST

Perks & Benefits Of OEC Group

• Law benefits

After successfully completing a standard 90-day probationary period the employee is provided with the following benefits package. This includes:

• Individual Major medical Insurance (Some dental and vision services are covered too)
• Vacation days (on 1st anniversary, some days are assigned after probation period)
• Personal days (on 1st anniversary, some days are assigned after probation period)
• Floating Day.
• Annual performance review and opportunity for salary adjustment.
• Monthly food vouchers
• Savings Fund
• Internal Medical assistance

OEC Group is an Equal Opportunity Employer.