Senior IT Infrastructure & Operations Manager

TACNA Services; Tijuana; Hybrid; MXN 900,000 - 1,500,000; Full time

Job summary

TACNA Services in Tijuana seeks an IT Infrastructure & Operations leader with 7+ years' experience to guide multi-site technical teams and security. Strong hands-on expertise in networks, servers, virtualization, storage, backup, and monitoring is required.

The role involves vendor and budget management, disaster recovery, and coordinating with manufacturing operations. English/Spanish proficiency and periodic travel to Mexico and the US are required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent relevant experience considered.
• 7+ years of progressive IT infrastructure and operations experience, including at least 2 years leading and developing technical teams.
• Strong hands-on experience with enterprise networks, servers, virtualization, storage, backup and recovery, and infrastructure monitoring.
• Experience with identity and access management, directory services, and Microsoft 365.
• Working knowledge of cybersecurity practices, including infrastructure security, patching, vulnerability management, and incident response.
• Experience supporting multi-site operations; manufacturing, distribution, or warehouse environments required.
• Experience with IT service management, disaster recovery, and technology project implementation.
• Demonstrated experience managing technology vendors, service providers, budgets, and multiple projects and priorities.
• Strong leadership, problem-solving, communication, and customer-service skills with the ability to work effectively across technical and business teams.
• Professional proficiency in English and Spanish.
• Ability to travel periodically to company facilities in Mexico and the United States (approximately 15–25%).
• Availability for after-hours and weekend maintenance windows and on-call escalation in support of continuous manufacturing operations.

Skills

IT leadership

Network administration

Server administration

Virtualization

Storage & backup

Cybersecurity basics

Incident response

Vendor management

English proficiency

Spanish proficiency

Travel willingness

On-call support

Education

Bachelor's degree in CS/IT or related field

Equivalent relevant experience

Tools

Microsoft 365

Infor Syteline/CloudSuite

SQL Server

CAD/PDM environments

Hosted data centers

Job description

TACNA Services in Tijuana seeks an IT Infrastructure & Operations leader with 7+ years' experience to guide multi-site technical teams and security. Strong hands-on expertise in networks, servers, virtualization, storage, backup, and monitoring is required.

The role involves vendor and budget management, disaster recovery, and coordinating with manufacturing operations. English/Spanish proficiency and periodic travel to Mexico and the US are required.