Líder de Infraestructura TI — Transformación y Operaciones

SoftwareOne; Ciudad de México; Hybrid; MXN 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Health & wellbeing programs

Career development

Performance incentives

Flexible & hybrid work

Job summary

SoftwareOne Mexico City is seeking an IT Infrastructure Manager to lead the operation and evolution of technology infrastructure services, ensuring continuity, SLA compliance, platform stability, and strong client relationships.

You will direct multidisciplinary teams across infrastructure, managed services, and transformations, manage budgets, SLAs, KPIs, and vendors, and guide disaster recovery and business continuity initiatives in a hybrid environment.

Qualifications

• Bachelor’s degree in a technical field with IT infrastructure focus.
• Experience leading IT infrastructure, service desks, and infrastructure teams.
• Experience with Managed Services, Service Desk, and hybrid on-prem/cloud environments.
• Knowledge of SLAs, KPIs, budgets, vendors, and contracts; ITIL familiarity.

Responsibilities

• Lead multidisciplinary infrastructure, operations, and managed services teams, ensuring service continuity and quality.
• Manage corporate clients, acting as escalation point for critical incidents and high-priority situations.
• Lead technology infrastructure transformation, migration, modernization, and continuous improvement initiatives.
• Manage SLAs, KPIs, budgets, vendors, contracts, and Disaster Recovery/BCP strategies.

Skills

Infrastructure leadership

Managed services

Service desk leadership

Hybrid environments

Vendor management

ITIL knowledge

PMP certification

ITIL certification

Education

Bachelor's degree in Systems Engineering, Telecommunications, Electronics, Information Technology, or related field

Master's/IT, PM, or Digital Transformation specialization

Tools

ITIL

PMP

Job description

SoftwareOne Mexico City is seeking an IT Infrastructure Manager to lead the operation and evolution of technology infrastructure services, ensuring continuity, SLA compliance, platform stability, and strong client relationships.

You will direct multidisciplinary teams across infrastructure, managed services, and transformations, manage budgets, SLAs, KPIs, and vendors, and guide disaster recovery and business continuity initiatives in a hybrid environment.