IT Helpdesk Engineer: AI-Driven Support & Onboarding Pro

Yalo; México; Presencial; MXN 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Insurance

Meal vouchers

Learning sponsorship

Startup environment

International teamwork

Descripción de la vacante

Yalo in Mexico City is seeking an IT Helpdesk Associate to ensure smooth day-to-day IT operations and empower business and client-facing teams. This role acts as an IT Business Partner, bridging IT and business needs to improve productivity and support seamless client experiences.

You will support Google Workspace, Zendesk, Salesforce, and CRM platforms, troubleshoot hardware/software issues, manage onboarding/offboarding within 24 hours, and document solutions in Notion.

Formación

• 1–2 years in IT support, customer service, or IT business partner roles.
• Hands-on with Google Workspace, Jira, ITSM/ITAM tools, MDM, endpoints for macOS/Windows.
• Experience with Zendesk, Salesforce, or similar CRM platforms.

Responsabilidades

• Act as the primary IT contact for Mexico-based users, delivering high-quality support.
• Support business tools and workflows like Zendesk, Salesforce, and CRM platforms.
• Resolve incidents related to hardware, software, access, and accounts within SLAs.
• Troubleshoot office network issues (APs, switches, cabling).
• Manage onboarding/offboarding, provisioning/de-provisioning access within 24 hours.
• Document solutions and improvements in Notion or the knowledge base.
• Collaborate with business teams to identify needs and improve IT service quality.
• Maintain proactive communication and ownership across tasks.

Conocimientos

IT support

Customer service

Google Workspace

Jira

ITSM/ITAM

MDM

macOS management

Windows management

Zendesk

Salesforce

Networking (APs/switches/cabling)

Video conferencing

SQL basics

APIs/JSON basics

Automation / no-code tools

AI tools usage

Bilingual (Spanish/English) comms

Herramientas

Notion

Descripción del empleo

Yalo in Mexico City is seeking an IT Helpdesk Associate to ensure smooth day-to-day IT operations and empower business and client-facing teams. This role acts as an IT Business Partner, bridging IT and business needs to improve productivity and support seamless client experiences.

You will support Google Workspace, Zendesk, Salesforce, and CRM platforms, troubleshoot hardware/software issues, manage onboarding/offboarding within 24 hours, and document solutions in Notion.