IT Helpdesk Specialist — Remote Fridays, Mexico City

IDC; Ciudad de México; Hybrid; MXN 180,000 - 260,000; Full time

Job summary

IDC in Mexico City is seeking a hands-on Helpdesk Support Specialist to provide day-to-day IT support to employees. You will resolve hardware and software issues, manage user accounts, reset passwords, install software, and document solutions in the ticketing system, collaborating with regional teams.

The role requires strong knowledge of Windows and macOS, familiarity with Jira, and excellent communication and customer service skills; onsite 4 days a week with Friday remote.

Qualifications

• Bachelor’s degree or related experience required.
• 2-3 years in IT or technical support role.
• Proven ability to resolve software and hardware problems.
• Strong written and verbal communication skills.
• Ability to work with both technical and non-technical colleagues.

Responsibilities

• Provide IT support to IDC staff via remote, phone, email, chat and in-person.
• Reset passwords, manage user accounts, and assist with login issues.
• Install and configure software and perform basic system setups.
• Document issues and solutions in the ticketing system.
• Troubleshoot hardware and software problems on laptops, desktops and printers.
• Contribute to and own technical investigations and projects onsite.

Skills

Customer service

Communication

Fast learner

Team player

Problem solving

Education

Bachelor’s degree or related experience

Tools

Jira

Job description

IDC in Mexico City is seeking a hands-on Helpdesk Support Specialist to provide day-to-day IT support to employees. You will resolve hardware and software issues, manage user accounts, reset passwords, install software, and document solutions in the ticketing system, collaborating with regional teams.

The role requires strong knowledge of Windows and macOS, familiarity with Jira, and excellent communication and customer service skills; onsite 4 days a week with Friday remote.