IT Helpdesk Analyst (Japanese/English/Spanish)

Stand8 Technology Consulting; Región Centro; On-site; MXN 179,000 - 290,000; Full time

Job summary

Stand8 Technology Consulting seeks a tri-lingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join the Guadalajara support team. You will provide Level 1 and Level 2 support to onsite users for a major media and entertainment client, troubleshoot Windows and Mac OS issues, and perform device setups and imaging to match user preferences.

The role requires strong customer service, experience with ServiceNow, and knowledge of O365, Outlook, and Adobe.

Qualifications

• 1–5 years of experience in help desk or service desk.
• Enterprise experience with large organizations preferred.
• Fluency in Japanese, English and Spanish is required.
• Strong customer service and phone skills.
• Experience with new device setups, imaging, and configuration.
• Troubleshooting Windows and Mac OS, and network connectivity.
• Experience with Dell and Mac hardware.
• Proficient in ServiceNow.
• Knowledge of Windows 10 and Mac OS troubleshooting.
• Basic to advanced networking knowledge.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot Windows and Mac OS issues, application problems, and network connectivity.
• Support Dell and Mac hardware.
• Perform new device setups, refreshes, imaging, and configuration.
• Configure laptops per user preferences.
• Provide Office 365, Outlook, and Adobe application support.
• Deliver professional customer service and phone support.
• Document and manage support requests through ServiceNow.

Skills

Trilingual Japanese/English/Spanish

Customer service

Help desk / Service desk

Phone support

OS troubleshooting Windows/Mac

Imaging / device setup

O365 / Outlook / Adobe

Tools

ServiceNow

Dell hardware

Mac hardware

O365 Suite

Outlook

Adobe

Job description

Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.

We are seeking a trilingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about solving user issues efficiently and professionally. The right candidate will bring experience in Help Desk or Service Desk operations and will support onsite users for a major media and entertainment company in Guadalajara, Mexico.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot Windows and Mac OS issues, application problems, and network connectivity concerns.
• Support Dell and Mac hardware.
• Perform new device setups, refreshes, imaging, and configuration.
• Work directly with end users to configure laptops according to their preferred settings.
• Provide application support for the O365 suite, Outlook, and Adobe.
• Deliver professional customer service and phone support.
• Document and manage support requests through ServiceNow.

Qualifications

Required:

• Experience: 1-5yrs+
• Enterprise experience preferable (experience supporting larger organizations)
• Help desk/call center experience (must have)
• Great Customer Service / Phone Skills
• New Device Setups or Refresh
• Providing troubleshooting for Windows and Mac OS, and network connectivity issues
• Dell and MAC hardware
• Troubleshooting Level 1 and Level 2 issue
• OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
• Networking (basic to advanced TCP/IP troubleshooting, connecting machines to network)
• Experience performing Device Setup and Imaging.
• Working directly with end users to configure their laptop to their preferred settings.
• Troubleshooting Level 1 and Level 2 support issues
• ServiceNow
• Help Desk
• Service Desk
• IT Support
• Japanese Trilingual (Japanese/English/Spanish)

Preferred (Optional)

No additional preferred qualifications were provided.

About Us

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!

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