Trilingual IT Helpdesk Analyst | Windows/Mac, O365 Support

Stand8 Technology Consulting

Región Centro

On-site

MXN 179,000 - 290,000

Full time

4 days ago

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Job summary

Stand8 Technology Consulting seeks a tri-lingual IT Helpdesk Analyst fluent in Japanese, English, and Spanish to join the Guadalajara support team. You will provide Level 1 and Level 2 support to onsite users for a major media and entertainment client, troubleshoot Windows and Mac OS issues, and perform device setups and imaging to match user preferences.

The role requires strong customer service, experience with ServiceNow, and knowledge of O365, Outlook, and Adobe.

Qualifications

1–5 years of experience in help desk or service desk.
Enterprise experience with large organizations preferred.
Fluency in Japanese, English and Spanish is required.
Strong customer service and phone skills.
Experience with new device setups, imaging, and configuration.
Troubleshooting Windows and Mac OS, and network connectivity.
Experience with Dell and Mac hardware.
Proficient in ServiceNow.
Knowledge of Windows 10 and Mac OS troubleshooting.
Basic to advanced networking knowledge.

Responsibilities

Provide Level 1 and Level 2 technical support to end users.
Troubleshoot Windows and Mac OS issues, application problems, and network connectivity.
Support Dell and Mac hardware.
Perform new device setups, refreshes, imaging, and configuration.
Configure laptops per user preferences.
Provide Office 365, Outlook, and Adobe application support.
Deliver professional customer service and phone support.
Document and manage support requests through ServiceNow.