Helpdesk Associate (Part -Time)

NTT DATA, Inc.; Región Centro; On-site; MXN 100,000 - 134,000; Part time

Benefits offered by this job

30 days of Christmas bonus

10 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance (You and your family

Life insurance

Discounts with selected Optics

Opportunity to grow in the company

Job summary

NTT DATA Services in Guadalajara, Jalisco seeks a part-time Helpdesk Associate to provide L1 IT support and customer service.

You will work 22.5 hours per week, assisting users with hardware, MS Office, and in-house applications, while maintaining high English proficiency and a customer-focused approach.

Join a global team offering growth opportunities, competitive benefits, and a collaborative, inclusive work culture across IT and business services.

Qualifications

• Availability to work 22.5 hours per week
• Advanced English
• Liking to work in IT Environment

Responsibilities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Skills

Advanced English

IT environment

Job description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Helpdesk Associate (Part-Time) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

If you have previous experience as a customer service consultant, help desk associate or a similar position this could be a new steep in you personal development.

Requirements:

• Availability to work 22.5 hours per week
• Advanced English
• Liking to work in IT Environment

We Offer:

• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.