IS Senior Application Performance Monitoring Specialist

ABB; San Luis Potosí; Hybrid; MXN 446,400 - 669,600; Full time

Job summary

Una empresa global de tecnología busca un Especialista en Monitoreo de Aplicaciones para mantener la salud y eficiencia de las aplicaciones. Requiere más de 8 años de experiencia en servicios de monitoreo y una licenciatura en informática o ingeniería. Se valoran habilidades en plataformas como Elastic y Dynatrace. Este puesto ofrece un modelo de trabajo híbrido y una oportunidad de contribuir a soluciones sostenibles.

Qualifications

• Mínimo 8 años de experiencia relacionada en servicios de monitoreo.
• Certificación o conocimiento en plataformas de monitoreo.
• Capacidad para trabajar en un entorno dinámico y adaptativo.

Responsibilities

• Instalación y gestión de servicios de monitoreo.
• Elaboración y mantenimiento de documentación operativa.
• Monitoreo del rendimiento de proveedores y satisfacción del cliente.

Skills

Monitoreo de servicios

Resolución de problemas

Documentación operativa

Colaboración

Gestión de proveedores

Education

Licenciatura en informática o ingeniería

Tools

Elastic

Dynatrace

Grafana

Azure Monitor

AWS CloudWatch

Google Cloud Operations Suite

Job description

Overview

IS Senior Application Performance Monitoring Specialist – ABB

Este Puesto Reporta a IS Application Monitoring & Automation Manager

En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world.

Your Role And Responsibilities

The Senior Application Performance Monitoring (APM) Specialist is a key player in maintaining the health and efficiency of software applications within an organization. This role is critical for ensuring that applications run smoothly, reliably, and at optimal performance levels.

The work model for the role is: hybrid/remote. This role is contributing to the IS Core function Globally.

You Will Be Mainly Accountable For

• Involves and proactively supports the installation, management, maintenance, and optimization of the service for their own area of responsibility and cross-functional processes related to IS services.
• Reviews requirements and specifications and identifies those that require action within their scope of responsibility.
• Installs and tests new versions and investigates and coordinates the resolution of potential and actual service problems.
• Prepares and maintains operational documentation for the system services and advises on the correct and effective use of the services.
• Diagnoses faults and records and reports the results of tests.
• Works closely with suppliers providing a part of the service and validates suppliers’ performance in accordance with contract terms.
• Engages proactively with suppliers to resolve incidents, problems, or unsatisfactory performance and implements supplier management related service improvement initiatives and programs.
• Monitors and reports on supplier performance and customer satisfaction.

Qualifications For The Role

• 8+ years of relevant experience in monitoring services.
• Bachelor's degree in computer science, Engineering; or related work experience.
• Certification or knowledge in any platforms: Elastic, Dynatrace, Grafana, Azure Monitor, AWS CloudWatch, Google Cloud Operations Suite (formerly Stack driver).
• (Optional) Any certification in Programming Languages, Cloud Platforms, Infrastructure, Networking, Systems Engineering.
• We are seeking an innovative and proactive APM Specialist who thrives on challenges, including designing and building custom integrations and workflows to enhance monitoring and incident management. The ideal candidate is detail-oriented, adaptable, and capable of excelling in a fast-paced, dynamic environment. Strong soft skills such as teamwork, collaboration, and a customer-focused mindset are essential to succeed in this role.
• (optional) Implement and manage Event Management Systems (AIOps) such as Moogsoft, Big Panda, or ITOM to streamline incident management and automation.

What We Believe In

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That\'s our story. Make it your story.

More About Us

ABB Group | Helping industries outrun – leaner and cleaner — ABB Group

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Automation Machinery Manufacturing