Contact Center Supervisor – Elevate Customer Experience

Capgemini; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Descripción de la vacante

Capgemini is seeking a Call Center Supervisor in Mexico City to lead and develop a team focused on delivering high-quality customer service.

The role requires fluent English, on-site availability, and at least 2 years in a supervisory capacity within a call center or customer service environment. Competitive compensation includes benefits and growth opportunities within a globally renowned group.

Formación

• Must have fluent English and be able to work on-site.
• 2+ years as Call Center Supervisor or similar in Customer Service.
• Strong leadership, coaching and performance management skills.

Responsabilidades

• Supervise assigned team members to maximize customer experience and resolve inquiries.
• Monitor team performance across customer experience, quality, efficiency, and compliance.
• Communicate performance and provide feedback to team and management.

Conocimientos

Fluent English

Team supervision

Call center experience

Customer Service

Educación

High School Diploma

Bachelor's degree preferred

Descripción del empleo

Capgemini is seeking a Call Center Supervisor in Mexico City to lead and develop a team focused on delivering high-quality customer service.

The role requires fluent English, on-site availability, and at least 2 years in a supervisory capacity within a call center or customer service environment. Competitive compensation includes benefits and growth opportunities within a globally renowned group.