Customer Care Specialist — New Insurance Project

Capgemini; Aguascalientes; Presencial; MXN 167.400 - 223.200; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Annual performance-based bonuses

Grocery & Restaurant Vouchers

Major Medical Insurance

Life Insurance

Career development and continuous training

Descripción de la vacante

A leading consulting firm is looking for a Customer Care Representative to join their new project in Aguascalientes. The role involves responding to insurance inquiries, resolving issues, and collaborating with other departments. Ideal candidates will have a High School Diploma, fluent English, and customer service experience. The company offers competitive salaries, annual bonuses, and various perks. If you want a meaningful career in a supportive environment, apply now.

Formación

• High School Diploma or equivalent (required).
• Fluent English.
• 1–3 years of customer service experience.
• Call Center experience highly desirable.

Responsabilidades

• Respond to inquiries related to insurance policies and coverage.
• Resolve moderately complex issues with empathy and professionalism.
• Interpret policy details and make informed decisions within defined authority limits.
• Document interactions and elevate unresolved cases when needed.
• Identify trends and suggest process improvements.

Conocimientos

Fluent English

Strong computer skills

Customer service experience

Educación

High School Diploma or equivalent

Descripción del empleo

A leading consulting firm is looking for a Customer Care Representative to join their new project in Aguascalientes. The role involves responding to insurance inquiries, resolving issues, and collaborating with other departments. Ideal candidates will have a High School Diploma, fluent English, and customer service experience. The company offers competitive salaries, annual bonuses, and various perks. If you want a meaningful career in a supportive environment, apply now.