Remote Call Center Operations Lead — Growth & Coaching
Capgemini
Destaca para este puesto: genera un currículum y una carta de presentación adaptados en cuestión de un minuto.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Capgemini is seeking a dedicated Execution Support Team Lead in Mexico City to supervise a distributed team providing operational and administrative support to Business Insurance agents and internal partners. You will ensure quality, efficiency, and adherence to standardized workflows while maintaining clear boundaries between execution support and licensed activities.
You will coach, monitor performance against service metrics, and drive process improvements.
Descripción del empleo
Capgemini is seeking a dedicated Execution Support Team Lead in Mexico City to supervise a distributed team providing operational and administrative support to Business Insurance agents and internal partners. You will ensure quality, efficiency, and adherence to standardized workflows while maintaining clear boundaries between execution support and licensed activities.
You will coach, monitor performance against service metrics, and drive process improvements.
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