Insurance Quality & Compliance Consultant

Capgemini; México; Presencial; MXN 522.739 - 871.232; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Career development opportunities

Private Health Insurance

Pension Plan

Paid Time Off

Descripción de la vacante

Capgemini in Mexico is seeking an individual to evaluate business unit performance and conduct audits. You will analyze quality of service and recommend actions to enhance customer experience, while collaborating with leadership.

The ideal candidate will have 1-3 years of experience in claims or a contact center, with a preference for previous quality evaluation roles. This position offers a competitive salary, performance bonuses, and a comprehensive benefits package.

Formación

• 1-3 years of experience working in claims or contact center.
• Prior Quality and Call Center experience.

Responsabilidades

• Evaluates quality of service and processing adherence.
• Identifies trends and recommends actions to improve customer experience.
• Prepares and analyzes audit summary reports for leadership.

Conocimientos

Quality evaluation

Regulatory compliance

Fluent English

Educación

High school diploma or equivalent

Bachelor's degree

Descripción del empleo

Capgemini in Mexico is seeking an individual to evaluate business unit performance and conduct audits. You will analyze quality of service and recommend actions to enhance customer experience, while collaborating with leadership.

The ideal candidate will have 1-3 years of experience in claims or a contact center, with a preference for previous quality evaluation roles. This position offers a competitive salary, performance bonuses, and a comprehensive benefits package.