Inside Sales Representative I

NXP Semiconductors NV; Guadalajara; On-site; MXN 220,000 - 320,000; Full time

Job summary

NXP Semiconductors Mexico is seeking a development-oriented Sales Support Specialist to assist EMS accounts and collaborate with Account Managers across Sales, Customer Service, and Supply Chain. The role emphasizes timely responses, opportunity tracking, and cross-functional coordination to keep projects on track.

The ideal candidate will be early-career, highly organized, fluent in English and Spanish, and capable of balancing strategic priorities with urgent requests while driving process

Qualifications

• Bachelor’s degree in a related field.
• 0 to 2 years of experience in sales support, customer service, operations, supply chain, or related business functions.
• Fluent in English and Spanish.
• Strong organizational, communication, and analytical skills.
• Proficiency with Microsoft Office applications, especially Excel, PowerPoint, and Outlook.

Responsibilities

• Support assigned EMS accounts in partnership with Account Managers.
• Provide timely and professional responses to customer inquiries and requests.
• Track customer opportunities, projects, samples, and key milestones through production.
• Coordinate activities across Sales, Customer Service, Supply Chain, Operations, and Product Teams.
• Manage sample requests, demand-related escalations, and customer follow-up actions.
• Support Product Change Notifications (PCNs), End-of-Life (EOL) notices, and lifecycle management activities.
• Maintain CRM records, account activity tracking, and business reporting.
• Escalate customer issues and execution risks appropriately.
• Drive action-item closure and ensure commitments are completed on time.
• Participate in customer meetings, business reviews, and account planning activities.

Skills

Fluent in English

Fluent in Spanish

Strong organizational skills

Strong communication skills

Analytical skills

MS Office proficiency

Education

Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, Finance, or related field

Tools

Excel

PowerPoint

Outlook

Job description

Supports strategic EMS customers, by driving customer responsiveness, opportunity management, operational execution, and cross-functional coordination. Serves as an extension of the account management team, ensuring timely follow-up on customer requests, project milestones, supply chain activities, and business operations. Success in this role requires strong discipline, ownership, prioritization skills, and the ability to distinguish what is strategically important from what is merely urgent.

Key Responsibilities

• Support assigned EMS accounts in partnership with Account Managers.
• Provide timely and professional responses to customer inquiries and requests.
• Track customer opportunities, projects, samples, and key milestones through production.
• Coordinate activities across Sales, Customer Service, Supply Chain, Operations, and Product Teams.
• Manage sample requests, demand-related escalations, and customer follow-up actions.
• Support Product Change Notifications (PCNs), End-of-Life (EOL) notices, and lifecycle management activities.
• Maintain CRM records, account activity tracking, and business reporting.
• Escalate customer issues and execution risks appropriately.
• Drive action-item closure and ensure commitments are completed on time.
• Participate in customer meetings, business reviews, and account planning activities.

Minimum Qualifications

• Bachelor’s degree in Business, Engineering, Supply Chain, Marketing, Finance, or related field.
• 0 to 2 years of experience in sales support, customer service, operations, supply chain, or related business functions.
• Fluent in English and Spanish.
• Strong organizational, communication, and analytical skills.
• Proficiency with Microsoft Office applications, especially Excel, PowerPoint, and Outlook.

Preferred Qualifications

• Experience in technology, electronics, manufacturing, semiconductor, or EMS environments.
• Familiarity with Salesforce or CRM tools.
• Exposure to supply chain, demand management, or customer operations processes.

Critical Competencies

• Customer Focus
• Ownership & Accountability
• Time Management
• Prioritization & Judgment
• Responsiveness
• Cross-Functional Collaboration
• Attention to Detail
• Execution Discipline
• Learning Agility

Success Profile

A highly organized and responsive early-career professional who demonstrates strong follow-through, exceptional prioritization skills, and the discipline to manage multiple activities simultaneously while supporting NXP’s strategic EMS partners. This position is designed as a development path toward future Account Management and Strategic Sales leadership roles.

More information about NXP in Mexico…