Infra Engineer I - MTY

Panasonic Corporation of North America; Ciénega de Flores; On-site; MXN 300,000 - 420,000; Full time

Job summary

Panasonic Corporation of North America is seeking an IT Analyst to deliver reliable technology support across Monterrey Operations. The role covers hardware, software, local network services, and end-user assistance, aligned with corporate standards.

The ideal candidate has 5–10 years in IT support within manufacturing, advanced English, and a Six Sigma Green Belt. This full-time on-site position offers growth within a global technology environment.

Qualifications

• Bachelor's degree in a related field is required.
• 5–10 years of IT processes, infrastructure support, or related technical support experience.
• Strong knowledge of hardware, software, desktop and laptop troubleshooting, printers, mobile devices, and network basics.
• Experience supporting end users in a manufacturing/operations environment with urgency and service orientation.
• Advanced conversational English skills.
• Six Sigma Green Belt is required; Black Belt is preferred.

Responsibilities

• Administration of computer equipment, software, frequency radios, and local network.
• Support and promote IT policies, processes, and standards aligned with corporate methodologies.
• Educate and assist end users on cybersecurity and technology risks.
• Follow IT processes, security controls, and compliance requirements to protect assets.
• Manage warranty processes and coordinate asset handling with Dell Leasing.
• Review monthly IT department expenses and support accurate tracking and reporting.

Skills

IT Support

English Communication

Urgent/fast-paced

Customer Service

Education

Bachelor's Degree in related field

Tools

Windows 10/11

Active Directory

SCCM

Microsoft Office 365

Microsoft Teams

Job description

Resumen

The IT Analyst is responsible for delivering reliable, efficient, and customer-focused technology support to end users across Monterrey Operations. This role supports infrastructure, applications, and manufacturing teams by maintaining computer equipment, software, communication devices, local network services, and related IT processes in alignment with Hussmann and Panasonic corporate standards.

Responsabilidades

Main Responsibilities:

1. 1.Administration of Computer Equipment, Software, Frequency Radios & Local Network.
2. 2.Support and promote policies, processes, and standards aligned with Hussmann Corporation and Panasonic corporate methodologies
3. 3.Educate and assist end users regarding responsible internet usage, cybersecurity practices, and technology-related risks.
4. 4.Follow established IT processes, security controls, and compliance requirements to protect company systems, information, and infrastructure assets.
5. 5.Manage warranty processes, equipment returns, and coordination with Dell Leasing to ensure assets are handled accurately and within required timelines.
6. 6.Administration and review monthly Information Technology department expenses, supporting accurate tracking, control, and reporting.

Requirements:

1. 1.Bachelor´s Degree in related field.
2. 2.5 to 10 years of experience in IT processes, infrastructure support, or a related technical support environment.
3. 3.Strong knowledge of hardware, software, desktop and laptop troubleshooting, PCs, laser printers, Zebra printers, mobile phones, handheld devices, Microsoft Office 365, Active Directory, Microsoft Teams, SCCM, and Windows 10 and Windows 11.
4. 4.Demonstrated ability to support end users in a manufacturing or operations environment with a high sense of urgency and service orientation.
5. 5.Advanced conversational English skills.
6. 6.Six Sigma Green Belt is required; Six Sigma Black Belt is preferred.

REQ-156004