Técnico de IT

Grupo TECMA; Ciudad Juárez; On-site; MXN 180,000 - 280,000; Full time

Job summary

Grupo TECMA seeks an IT Technician to provide technical support for employees and maintain computer systems, networks, hardware, and software in a manufacturing setting. The role requires strong troubleshooting, customer-service skills, and the ability to manage multiple tasks under pressure.

The ideal candidate has a IT/CS focus with 2+ years in a similar role, solid knowledge of Windows OS, Microsoft 365, Active Directory, TCP/IP, LAN/Wi‑Fi, and basic security practices.

Qualifications

• Bachelor’s or technical degree in IT, CS, or related field.
• 2+ years of IT technical support experience.
• Experience troubleshooting hardware, software, OS, and networks.
• Knowledge of Windows OS, Microsoft 365, AD, TCP/IP, LAN/Wi‑Fi, and basic networking.

Responsibilities

• Provide technical support to Grupo TECMA employees.
• Ensure proper operation of computer systems, networks, hardware, and software and other IT equipment.
• Troubleshoot hardware, software, operating systems, and networks.
• Assist in a manufacturing environment with IT-related tasks.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Education

Bachelor’s degree or technical degree in IT / CS / Systems Engineering

Tools

Windows OS

Microsoft 365

Active Directory

TCP/IP & Networking

Job description

We are looking for an IT Technician to provide technical support to employees and ensure the proper operation of computer systems, networks, hardware, software, and other IT equipment. The ideal candidate will have strong troubleshooting skills, customer-service orientation, and experience working in a manufacturing environment.

Requirements

• Bachelor’s degree or technical degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2+ years of experience in IT technical support or a similar position.
• Experience troubleshooting hardware, software, operating systems, and networks.
• Knowledge of Windows operating systems, Microsoft 365, Active Directory, TCP/IP, LAN/Wi-Fi, and basic networking concepts.
• Experience with PC hardware installation, configuration, and maintenance.
• Basic knowledge of IT security and cybersecurity practices.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple tasks and work under pressure.
• Good communication and customer-service skills.
• Availability to provide support in a manufacturing environment.